Part Time Billing And Returns
Company: ICON Health & Fitness Inc
Location: Logan
Posted on: January 15, 2021
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Job Description:
SUMMARY The Billing and Returns Agent will handle the calls from
customers that call in asking questions about their invoice, or
they want to return or exchange a product. The agent will listen
and respond to customers' needs and concerns. The agent will handle
customer complaints, process returns, and provide information about
ICON's products in a professional manner. The agent will accept
responsibility and work under moderate supervision, while resolving
problems. Should have great work ethics and people skills. The
agent will be cross trained in customer service to help with
overflow call volume so the agent will need to be well versed in
ICON's products so they can provide information about products and
services. This position pays $14.00 per hour plus commission.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. * Take
incoming calls in English and make some outbound calls. * Deal with
shipping companies on any shipping issues. * Reply to customer
emails that deal with Billing and Returns issues. * Send invoices
to customers upon request. * Set-up Return Authorizations for
customers who are returning their machines through the Direct
Marketing Department. * Work with the Marketing Department as
necessary on various customer issues. * Stay current with all
products and procedures. * Process credits for iFit and Marketing *
Complete additional assignments from the Billing and Returns
Supervisor EDUCATION and/or EXPERIENCE * High School Diploma or GED
* Excellent attendance history. * Professional writing skills,
grammar and spelling. * Fluent in English. * Knowledge of Gmail and
other Google programs. * Must be able to work with a team and work
on your own with little or no supervision. "We do not discriminate
in employment opportunities or practices on the basis of race,
color, religion, sex, national origin, age, ancestry, mental or
physical disability, sexual orientation, gender identity, medical
condition, genetic information, marital status, Veteran status or
any other characteristic protected by law."
Keywords: ICON Health & Fitness Inc, Logan , Part Time Billing And Returns, Accounting, Auditing , Logan, Utah
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