Office Assistant Murdock GM Service Department
Company: Murdock Auto Team
Location: Logan
Posted on: June 14, 2022
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Job Description:
Job Description Guest Care Receptionist/ Office Assistant The
Murdock GM dealership in Logan is looking for a strong customer
service oriented and energetic RECEPTIONIST/ OFFICE ASSISTANT who
will greet and communicate with customers and other employees in
the Service Department. Come join our team in a family-owned
business with a culture of integrity, development, and
collaboration Answering phones, promptly and in a professional
manner, and transferring them to the appropriate destination.
Courteous and professional pages. Greet and accommodate walk-in
customers promptly. Provide timely, friendly, professional service.
Excellent interpersonal and customer service skills. Applicants
must be organized, detail-oriented, and able to multi-task. Strong
computer skills, Internet and Microsoft Office knowledge a must.
Multi-line phone experience and Spanish-speaking a plus Position
summary: Responsibilities include but are not limited to: Answering
phones, promptly and in a professional manner, and transferring
them to the appropriate destination. Courteous and professional
pages. Greet and accommodate walk-in customers promptly. Provide
timely, friendly, professional service. Excellent interpersonal and
customer service skills. Applicants must be organized,
detail-oriented, and able to multi-task. Strong computer skills,
Internet and Microsoft Office knowledge a must. Multi-line phone
experience and Spanish-speaking a plus Tasks: Confer with guests by
telephone or in person to provide information about products or
services, direct guests to sales consultants or other appropriate
staff members, monitor showroom and lot activities, and help
resolve concerns as needed. Keep records of guest frequenting
showroom and lot, monitor interactions, recording details of
inquiries, complaints, or comments, as well as actions taken. Check
to ensure that guests are being greeted and customers' needs being
addressed and proactively refer unresolved customer needs to
designated departments for further investigation. Direct guests
with inquiries guest waiting areas, restrooms, offices, and/or to
communicate services available for guests of the Murdock Auto Team.
Follow-up with guests to determine if their needs were met and they
experience was the best quality. Skills: Guest Experience
Management, MicroSoft Office and Excel, Teamwork, People Skills,
Problem Solving, Active Listening, Reading, Writing/Typing,
Comprehension, Critical Thinking, and Social Perceptiveness.
Experience And Education: High School diploma or GED. Ability
record and monitor surroundings. Experience in customer service,
Excel spreadsheets, and MicroSoft Office. Excellent communication
and time management skills. Must be able to work as a team member
in a fast paced environment. Must minimum of 18 years old and
authorized to work in the United States. Physical Requirements:
Ability to walk; sit; use hands, handle, or feel; reach with hands
and arms and talk or hear. Need ability to move around the
dealership. The employee may be required to lift up to 25 pounds.
Work is performed at a desk in an office setting and walking
throughout the dealership showroom and lot. Dress: Business attire
Job Posted by ApplicantPro
Keywords: Murdock Auto Team, Logan , Office Assistant Murdock GM Service Department, Administration, Clerical , Logan, Utah
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