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Technician, Network Field Infrastructure I

Company: Rise Broadband
Location: Logan
Posted on: January 1, 2020

Job Description:

Advance your career with a leader in the wireless industry! Rise Broadband is the nation s largest fixed wireless network. We are dedicated to providing reliable high-speed Internet and phone service, which enables customers to connect with the people and things they value most. Providing a great customer experience is what we strive to do here at Rise Broadband.

But Rise has more to offer including competitive pay, benefits, a fun work environment and career advancement opportunities. Many of our supervisors and managers began on our front lines answering calls or performing customer installations. Rise Broadband is proud to be an equal employment opportunity and an affirmative action employer.

General Summary

The Technician I, Network Field Infrastructure is the Backbone of Rise Broadband serving as the behind-the scene Tech and a key member of our service-infrastructure Team. Responsibilities include completing Commercial installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations while regularly climbing Towers, and working on rooftops. The position will work with high/low voltage systems and equipment. Often working outside in different climates and heights.

Essential Duties/Responsibilities

Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment. Provides prompt response to network issues; conducting preventive network repair. Maintains backhaul network; repairing network outages. May work with high voltage AC and DC electrical systems.
Works outside or inside customer s home or business to complete installations and repairs. Regularly climbs ladders and works on towers and rooftops.
Initiates and follows through on capital and repair & maintenance projects at each site. Checks systems for correct functionality and optimal performance. Ensures proper site operation; inspecting cable and electrical equipment. Performs tower antenna and height mapping for tenant activity and regulatory compliance.
Troubleshoots, diagnoses, repairs, replaces, and upgrades components. Troubleshoots physical layer problems with radio frequency/RF links; resolving IP network issue problems.
Identifies potential performance bottle necks" in the system. Notifies appropriate parties immediately of any issues which may affect efficient operations.
Educates customers on the features and functionality of installed products. Explains waivers, agreements, and customer release forms. Communicates the wiring plan and equipment lay-out with customer prior to the installation. Cleans work area upon completion of job.
Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services. Identifies and designs potential new areas to be developed.
Completes required training within company-mandated time limits. Training includes,but is not limited to: Tower Climbing and Rescue Certification.
Maintains and submits complete and accurate installation, service, and inventory records.
Ensures adequate supply levels by maintaining inventory of stock and communicating needs to warehouse.
Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. Maintains company truck and other equipment per service requirements and safety guidelines.
Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed. Work requires weekend and/or evening work and some travel may be required. May participate in on-call schedule rotation as needed.
Maintains a safe work environment by following safe practices and adhering to safety policies.

Job Requirements

High school diploma or GED equivalent preferred; post-high school education a plus
Minimum 18 years of age
Valid state driver s license and acceptable driving record in accordance with Company s Motor Vehicle Policy
Up to three years experience, is preferred, in fixed-wireless or job-related area, such as structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice technology (telephone); data (internet), or video (RF/cable)
Comtrain certification mandatory (within 90 days of hire/promotion), training is provided
Rigging certification a plus, but not required
Excellent customer service, time management, and decision-making skills
Working knowledge of PC and MS Office products
Ability to read and interpret technical information, such as repair manuals, parts books, etc.
Working knowledge of networking and electronics theory, and electrical codes and standards relative to communications, is preferred
Basic knowledge of RF wireless technologies, IP networking, and wireless planning, is preferred
Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible
Ability to work required shifts and overtime (if necessary)
Ability to travel by company vehicle and provide service in assigned geography

Working Conditions

Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb ladders and towers and work in an elevated position (up to 500ft). On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
Daily travel within the Company s geographical footprint is required.


Electronic Application Procedures: Rise Broadband only considers applicants that complete our electronic application through our career center. If, because of a disability, you need special services or facilities in order to apply for this opening, please call the Human Resources Office 3 0 3 7 0 5 6 5 2 2. Diversity creates a healthier atmosphere and Rise Broadband is an Equal Opportunity/Affirmative Action employer. We are firmly committed to non-discrimination and affirmative action and it is the policy of the Rise Broadband to strive to afford equal opportunity to qualified individuals, regardless of their race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic.

We are a drug free workplace and all employees must be authorized to work in the US. All offers of employment will be contingent on the successful completion of a drug test, reference and criminal background investigation. Some positions will also require a motor vehicle record check. For more information about the company please visit: http://risebroadband.com.

Keywords: Rise Broadband, Logan , Technician, Network Field Infrastructure I, Engineering , Logan, Utah

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