Technician, Network Field Infrastructure I
Company: Rise Broadband
Posted on: January 1, 2020
Advance your career with a leader in the wireless industry! Rise
Broadband is the nation s largest fixed wireless network. We are
dedicated to providing reliable high-speed Internet and phone
service, which enables customers to connect with the people and
things they value most. Providing a great customer experience is
what we strive to do here at Rise Broadband.
But Rise has more to offer including competitive pay, benefits, a
fun work environment and career advancement opportunities. Many of
our supervisors and managers began on our front lines answering
calls or performing customer installations. Rise Broadband is proud
to be an equal employment opportunity and an affirmative action
The Technician I, Network Field Infrastructure is the Backbone of
Rise Broadband serving as the behind-the scene Tech and a key
member of our service-infrastructure Team. Responsibilities include
completing Commercial installs, disconnects, reconnects, add-ons,
changes, and troubleshooting telephone and high-speed Internet
services at customer locations while regularly climbing Towers, and
working on rooftops. The position will work with high/low voltage
systems and equipment. Often working outside in different climates
Completes basic performance testing and setup of installed
services, including PC, Local Area Network, and/ or functionality
of Voice over Internet Protocol telephone equipment. Provides
prompt response to network issues; conducting preventive network
repair. Maintains backhaul network; repairing network outages. May
work with high voltage AC and DC electrical systems.
Works outside or inside customer s home or business to complete
installations and repairs. Regularly climbs ladders and works on
towers and rooftops.
Initiates and follows through on capital and repair & maintenance
projects at each site. Checks systems for correct functionality and
optimal performance. Ensures proper site operation; inspecting
cable and electrical equipment. Performs tower antenna and height
mapping for tenant activity and regulatory compliance.
Troubleshoots, diagnoses, repairs, replaces, and upgrades
components. Troubleshoots physical layer problems with radio
frequency/RF links; resolving IP network issue problems.
Identifies potential performance bottle necks" in the system.
Notifies appropriate parties immediately of any issues which may
affect efficient operations.
Educates customers on the features and functionality of installed
products. Explains waivers, agreements, and customer release forms.
Communicates the wiring plan and equipment lay-out with customer
prior to the installation. Cleans work area upon completion of
Promotes Rise Broadband services to generate new accounts, service
upgrades or additional services by explaining the advantages of
additional products and services. Identifies and designs potential
new areas to be developed.
Completes required training within company-mandated time limits.
Training includes,but is not limited to: Tower Climbing and Rescue
Maintains and submits complete and accurate installation, service,
and inventory records.
Ensures adequate supply levels by maintaining inventory of stock
and communicating needs to warehouse.
Drives company truck between office and/or home, warehouse, and
work sites in a safe and courteous manner, and in accordance with
all laws and company policies. Maintains company truck and other
equipment per service requirements and safety guidelines.
Regular, consistent and punctual attendance required. Works on
regularly scheduled days as well as unscheduled days and beyond
regular work hours due to customer or operational demands, as
needed. Work requires weekend and/or evening work and some travel
may be required. May participate in on-call schedule rotation as
Maintains a safe work environment by following safe practices and
adhering to safety policies.
High school diploma or GED equivalent preferred; post-high school
education a plus
Minimum 18 years of age
Valid state driver s license and acceptable driving record in
accordance with Company s Motor Vehicle Policy
Up to three years experience, is preferred, in fixed-wireless or
job-related area, such as structured wiring (e.g., new construction
electrical, low voltage wiring, home entertainment system wiring);
field service installation and repair in voice technology
(telephone); data (internet), or video (RF/cable)
Comtrain certification mandatory (within 90 days of
hire/promotion), training is provided
Rigging certification a plus, but not required
Excellent customer service, time management, and decision-making
Working knowledge of PC and MS Office products
Ability to read and interpret technical information, such as repair
manuals, parts books, etc.
Working knowledge of networking and electronics theory, and
electrical codes and standards relative to communications, is
Basic knowledge of RF wireless technologies, IP networking, and
wireless planning, is preferred
Ability to analyze and define problems, calculate figures and
amounts, prioritize work flow, multitask, meet deadlines, and
Ability to work required shifts and overtime (if necessary)
Ability to travel by company vehicle and provide service in
Employee is constantly required to stand, walk, use hands to handle
or feel objects, tools or controls and reach with hands and arms.
Must be able to frequently climb ladders and towers and work in an
elevated position (up to 500ft). On a constant basis, must safely
lift, carry and maneuver heavy or awkward objects 100 pounds or
more. Specific vision abilities required include close, distance,
peripheral vision, depth perception and the ability to adjust
focus. Full spectrum color vision required.
Must be able to work safely in a field or office environment. Must
be adept at working in adverse weather conditions.
Daily travel within the Company s geographical footprint is
Electronic Application Procedures: Rise Broadband only considers
applicants that complete our electronic application through our
career center. If, because of a disability, you need special
services or facilities in order to apply for this opening, please
call the Human Resources Office 3 0 3 7 0 5 6 5 2 2. Diversity
creates a healthier atmosphere and Rise Broadband is an Equal
Opportunity/Affirmative Action employer. We are firmly committed to
non-discrimination and affirmative action and it is the policy of
the Rise Broadband to strive to afford equal opportunity to
qualified individuals, regardless of their race, color, religion,
sex, age, marital status, sexual orientation, gender identity,
genetic information, national origin, veteran status, disability or
any other legally protected characteristic.
We are a drug free workplace and all employees must be authorized
to work in the US. All offers of employment will be contingent on
the successful completion of a drug test, reference and criminal
background investigation. Some positions will also require a motor
vehicle record check. For more information about the company please
Keywords: Rise Broadband, Logan , Technician, Network Field Infrastructure I, Engineering , Logan, Utah
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