Call Center Manager

Company: Dynata, LLC
Location: Logan
Posted on: May 9, 2022

Job Description:

Job Title:Call Center ManagerLocation:80 W Golf Course Road, Suite B, Logan, UT 84321Job Duties:Responsible for overseeing call center operations, ensuring good resource utilization and quality control, meeting margin goals, and executing data collection projects through telephone interviews to support global provider of data solutions and survey research technology. Specific job duties include: (1) production management by conducting supervisor briefing meetings, monitoring production reports, documenting shift notes after dialing has been completed, preparing contingency plans, and ensuring quality control; (2) people management by maintaining appropriately staffed call center based on workload demands, working with HR/Payroll to hire and onboard selected candidates, communicating with employees on call center and company strategy, providing performance feedback, and ensuring that employees adhere to call center and company policies; and (3) facilities management by hiring cleaning crews, ensuring that building and equipment remain in good working order, and coordinating with corporate IT department for software and hardware repairs and upgrades. Minimum Requirements:Bachelor's degree in social sciences, business, or related field; two years of call center management experience; proficiency in utilizing data collection systems; and knowledge of data mining through SQL. Please send resume and cover letter, including salary requirements, to HR, Dynata, 4 Research Drive, Ste. 300, Shelton, CT 06484. Please reference job code: HR-UT-2022CCM

Keywords: Dynata, LLC, Logan , Call Center Manager, Executive , Logan, Utah