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ASSISTANT GENERAL MANAGER

Company: SpringHill Suites Logan
Location: Logan
Posted on: June 14, 2022

Job Description:

Job DescriptionASSISTANT GENERAL MANAGER Receive The GM Experience You Have Been Waiting For While Working With An Incredible TeamSALARY + BONUS$$$$SUMMARY: Oversees all aspects of Property Management in accordance with Marriott and Western States Lodging Management policy. This includes maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training, and discipline of all hotel staff. Because the General Manager is over the entire Logan Riverwoods Campus (Logan SpringHill Suites by Marriott, Logan TownePlace Suites by Marriott, Riverwoods Conference Center, Elements Restaurant), the GM will need your support and expect you to manage the property like you are the hotel GM. To us, the "A" in AGM does not only mean assistant but for this position has a great emphasis on the word "acting". This position will still remain under the direction of the campus General Manager.QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Performs the role of "Standard Bearer", ensuring that Western States policies are communicated, understood, achieved, and maintained by hotel staff.
  • Performs "General Manager's Standard Operating Procedures" in a satisfactory manner.
  • Creates an operating environment that assures consistent guest satisfaction.
  • Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
  • Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
  • Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement under the direct of the general manager.
  • Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances under the direct of the general manager.
  • Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
  • Maintains an appropriate level of community public affairs involvement.
  • Works with Logan Riverwoods Campus sales team to help execute marketing and sales objectives and achieve budget goals.
  • Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
  • Works with Logan Riverwoods Campus chief engineer to establishes and execute applicable preventive maintenance programs that protect the physical assets of the hotel.
  • Implements and maintains effective open-door communication system that crosses departmental lines to reach all employees.
  • Understands the government regulations affecting hotel's operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state, or municipal authority.
  • Deals with the public, customers, employees, union and government officials with tact and courtesy.
  • Accepts full responsibility for managing an activity.
  • Other duties may be assigned.SUPERVISORY RESPONSIBILITIES: Directly supervises all department heads at the hotel. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company's policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.EDUCATION and EXPERIENCE:Requires a High School diploma or general education degree (GED) and preferably either a two-year business degree or a four-year business or liberal arts degree (or equivalent combination of education and experience).LANGUAGE SKILLS: Assistant General Managers must have developed language skills to the point to be able to: Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals. Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English before groups such as customers or employees.COMPUTER SKILLS: Must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following: Microsoft Word, Microsoft Excel, Yield Management Systems, Property Management System.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This individual is required to be available 24/7 and respond to all needs of the hotel. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions.Benefits:
    • 401(k)
    • Dental insurance
    • Employee discount
    • Health insurance
    • Vacation
    • Referral program
    • Vision insurance
    • Marriott Employee DiscountSchedule:
      • Weekdays and WeekendsPay Frequency:
        • Twice monthlyCompany's website:
          • www.wslm.biz
          • www.marriott.com/slclgBenefit Conditions:
            • Waiting period may apply
            • Only full-time employees eligible

              Job Posted by ApplicantPro

Keywords: SpringHill Suites Logan, Logan , ASSISTANT GENERAL MANAGER, Executive , Logan, Utah

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