Client Manager

Company: Conservice
Location: Logan
Posted on: March 16, 2023

Job Description:

Requirements

Qualifications

• Met SOE for 8 of the last 9 months
• Proven record of exceptional internal and external communication
• Able to explain a complex idea, both verbally and in writing, using clear, professional language
• Expert at prioritizing important and urgent work to meet deadlines
• Able to solve a range of issues from redundant to complex
• Able to independently analyze and reason to make unaided decisions
• Desire to form long lasting relationships with clients
• Talent to stay positive and productive under pressureEducation Experience
  • Preferred nine months Meters Department experienceJob Description
    
    Pay:$20/hr plus performance based bonuses!
    
    Location:Employment will begin in-office, with the option to move to hybrid-remote after meeting team's Standard of Excellence
    
    CLIENT MANAGER
    
    Department: Meters
    
    Overview
    
    Client Managers act as lead Meters point-of-contact for the Account Management teamas well as client corporate or regional contacts. Client Managers work to resolve high-level concerns as they relate to sub metering and the Meters department. The process includes, but is not limited to, weeklyclient calls, resolution of escalated issues, and client-specific reporting and communications.
    
    Responsibilities
    • Assigned a portfolio or client
    • Represent the Meters department in calls and emails with account managers and clients
    • Offer cause and effect explanations to clients for concerns that they have
    • Develop beneficial, long lasting relationships with clients
    • Work closely with Account Managers to ensure that client needs are met
    • Following up with Conservice team members to ensure that solutions are found
    • Lead (or participate in) internal and external phone calls
    • Organizing workload by filtering emails and chats based on priority
    • Organize and track information to effectively prioritize work
    • Delegate client issues to relevant teams with the goal of finding a resolution within 24 hours
    • Follow-up with other teams to ensure that solutions are being found
    • Communicate with leadership and clients regarding challenges and then brainstorm ideas to resolve
    • Other duties as assigned by leadership

Keywords: Conservice, Logan , Client Manager, Executive , Logan, Utah