Advanced Medical Support Assistant
Company: Veterans Affairs, Veterans Health Administration
Location: Logan
Posted on: May 27, 2023
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Job Description:
Summary The Salt Lake City VA Medical Center is recruiting for
an Advanced Medical Support Assistant position at the Cache Valley,
Logan, UT, CBOC clinic services. Medical and/or clinical setting
experience required, along with knowledge of medical terminology
and patient scheduling experience. The ASMA is responsible for the
consult and scheduling management of clinics assigned across
multiple facilities, and other duties as they relate to patient
scheduling and administrative assignments. Responsibilities his is
an "Open Continuous Announcement" that will be used for filling
Advanced Medical Support Assistant positions for any of the
services located within the VA Salt Lake City Health Care System
until September 29, 2023. Qualified applicants will be considered
and referred as vacancies become available and may be referred more
than once. The Advanced Medical Support Assistant provides
specialized and expert administrative patient support while working
collaboratively in an interdisciplinary coordinated care delivery
model. Work involves specialized administrative judgment and the
flexible use of a wide range of clinical flow processes relating to
access to care across multiple clinics, specialties, and/or care in
the community resources. Recommends changes to existing clinic
procedures based on current administrative guidelines. Expertise in
utilizing numerous advanced patient systems in support of multiple
clinics involved in an interdisciplinary coordinated care delivery
model. Coordinates with the Patient Aligned Care Team (PACT) or the
clinical team within the Specialty they are supporting, to review
clinic appointment availability (utilization) to ensure that clinic
schedules are closely monitored to effectively support the needs of
the clinics and makes adjustments as necessary. Medical Support
Assistants at this level develop and/or maintain effective and
efficient communication with the patient, interdisciplinary
coordinated care delivery model teams, VA medical centers, and
other agencies (e.g., assist with communications during the
inpatient to outpatient discharge; communicate with non-VA medical
facilities; manage a system for follow-up care such as consults,
tests, etc.). Other assignments at this level may include but are
not limited to: Processes incoming patient secure messaging through
MyHealthEVet and coordinates with care team as appropriate
Participates in team huddles and team meetings to manage, plan,
problem solve, and follow-up with patient care by sharing
information and collaborating with the interdisciplinary team
Setting priorities and deadlines, adjusting the flow and sequencing
of the work to meet team and patient needs; Identifies incomplete
encounters and communicates findings to providers; as needed;
assists the team to reinforce the plan of care and self-help
solutions Enters appropriate information into the electronic
record; monitors pre-appointment information and/or requirements to
assure readiness for patient visit/procedure Ensures correct and
update insurance information is captured Manages patient systems to
verify and validate accuracy and resolve issues Evaluates patient
information and clinic schedule lists to determine whether the
patient requires an immediate appointment; informs team members
about shared patients (i.e., those who receive their care at
multiple VA centers or those who receive care in the community) For
all assignments above the full performance level, the higher-level
duties must consist of significant scope, administrative
independence, complexity (difficulty), and range of variety as
described in this standard at the specified grade level and be
performed by the incumbent at least 25% of the time. Work Schedule:
Full Time, Monday-Friday, 0800 - 1630 Virtual: This is not a
virtual position. Position Title/Functional Statement #:Advanced
Medical Support Assistant//53181-O, 50534A Relocation/Recruitment
Incentives: Not Authorized Financial Disclosure Report: Not
required Requirements Conditions of Employment You must be a U.S.
Citizen to apply for this job. Selective Service Registration is
required for males born after 12/31/1959. Must be proficient in
written and spoken English. You may be required to serve a
probationary period. Subject to background/security investigation.
Selected applicants will be required to complete an online
onboarding process. Must pass TB test. Participation in the
seasonal influenza vaccination program is a requirement for all
Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID-19)
vaccination program is a requirement for all Veterans Health
Administration Health Care Personnel (HCP) - See "Additional
Information" below for details. Qualifications Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when
it is not possible to recruit qualified citizens in accordance with
VA Policy. Experience or Education Experience: Six months
experience of clerical, office or other work that indicates the
ability to acquire the particular knowledge and skills needed to
perform the duties of the position; OR Education: One year above
high school (transcript is required with application); OR
Experience/Education Combination: Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are acceptable.(transcript is
required with application); English Language Proficiency: MSAs must
be proficient in spoken and written English in accordance with VA
Handbook 5005, Part II, Chapter 3, Section A, paragraph 3j. Grade
Determinations: In addition to the basic requirements for
employment listed above, the following criteria must be met when
determining the grade of candidates:Advanced Medical Support
Assistant, GS-0679-06: In order to be found qualified for this
position, you must possess the following;Experience. One year of
experience equivalent to the next lower grade level (GS-05).
Examples of experience at the next lower grade must include;
Knowledge of medical terminology, scheduling appointments
(including interpreting and verifying provider orders), canceling,
re-scheduling patient's appointments and/or consults; use of
Microsoft Office, entering no-show information; monitoring the
electronic wait list; preparing for clinic visits; monitoring both
inpatient and outpatient appointments for areas of responsibility;
ensuring encounter forms are completed in order to obtain
appropriate workload credit; verifying and updating demographics
and insurance information; processing all emergency and
non-emergency transfers to other facilities or hospitals;
performing basic eligibility, co-pays and pre-authorization
requirements for specific coverage, and other related support work
in a health care setting.Demonstrated Knowledge, Skills, and
Abilities. Candidates must demonstrate the KSAs below: Ability to
collaborate, communicate, set priorities, and organize the work in
order to meet deadlines, ensuring compliance with established
processes, policies, and regulations Ability to communicate
tactfully and effectively, both orally and in writing, in order to
meet program objectives. This may include preparing reports in
various formats and presenting data to various organizational
level. Advanced knowledge of the technical health care process as
it relates to access to care. Advanced knowledge of managing a
clinic. This includes independently utilizing reference sources,
decision making, and empowering the team to collaborate and resolve
problems within a complex systems environment. Advanced knowledge
of policies and procedures associated with operational activities
that affect the patient flow, patient care, and the revenue
process. Advanced knowledge of medical terminology due to the
technical nature of language utilized by clinicians. GS-06 Advanced
Medical Support Assistant Assignment: The Advanced Medical Support
Assistant works collaboratively with staff at the Medical Center,
Contract Vendors, Medical Center affiliates, Community Healthcare
Providers, and any Third Party Administrator(s) to coordinate
Veteran PACT/SHIP/Specialty Care/Community Care and Choice
activities. This coordination involves mutli-disciplinary
communication and coordination as a member of a cross-functional
team. The Incumbent will coordinate and is responsible for all
administrative duties associated with the Choice Program and
PACT/BHIP/Specialty Care/Community Care Coordination, receives
consults via the electronic medical record, coordinates and
receives the necessary documentations to facilitate the processing
of the consult, ensures that the Veteran receives the appropriate
PACT/BHIP/Specialty Care/Community Care appointment and closes out
the consult when completed. Provides patients correct instructions
on test preparation, diets, and procedural requirements for varying
procedures and specialty services specific to each community
provider's standard of care which affects the efficiency, accuracy,
and acceptability of patient care procedures, processes, and
services in the community.Preferred Experience: Knowledge of
Microsoft programs including, but not limited to PowerPoint, Word,
Teams, and Excel Experience scheduling patients in Clinical Video
Telehealth; VA Video Connect and phone clinics Experience
scheduling across multiple platforms (GUI, VistA, Telehealth
Management Platform) References: VA Handbook 5005/53; Part II,
Appendix G45. MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD,
dated August 1, 2019. The full performance level of this vacancy is
GS-0679-06.Physical Requirements: No special physical exertion is
required. The work is primarily performed while sitting though some
work may require periods of standing. The regular and recurring
work of the position involves sitting at a desk, conferences,
meetings, etc., and occasional visits to activity work sites.
Occasional use of automobile and public conveyances may be
required. Education IMPORTANT: A transcript must be submitted with
your application if you are basing all or part of your
qualifications on education. Note: Only education or degrees
recognized by the U.S. Department of Education from accredited
colleges, universities, schools, or institutions may be used to
qualify for Federal employment. You can verify your education here:
http://ope.ed.gov/accreditation/. If you are using foreign
education to meet qualification requirements, you must send a
Certificate of Foreign Equivalency with your transcript in order to
receive credit for that education. For further information, visit:
http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional Information This job opportunity announcement may be
used to fill additional vacancies. This position is in the Excepted
Service and does not confer competitive status. VA encourages
persons with disabilities to apply. The health-related positions in
VA are covered by Title 38, and are not covered by the Schedule A
excepted appointment authority. If you are unable to apply online
or need an alternate method to submit documents, please reach out
to the Agency Contact listed in this Job Opportunity
Announcement.
Keywords: Veterans Affairs, Veterans Health Administration, Logan , Advanced Medical Support Assistant, Healthcare , Logan, Utah
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