Customer Service Representative
Company: Advanced Call Center Technologies, LLC.
Location: Logan
Posted on: January 15, 2021
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Job Description:
Advanced Call Center Technologies is seeking Customer Service
Representatives to join our team. We have brand new programs and a
fast track to advancement. Do you love helping others, are you
looking for more than just a job, how about a long term career? If
so, apply now for an instant interview or text 51893 to join our
Talent Network!We offer:--- Opportunities to advance within---
Flexible schedules--- Tremendous bonus opportunities--- Fantastic
Supervisors and a Positive environment--- Affordable benefits for
you, your spouse, and/or children after 90 days--- Paid time off
and paid holidays after 90 daysPosition SummaryCustomer Service
Representatives primarily receive inbound calls from consumers for
assistance with billing inquiries, payments, credits, fraud alerts,
internet and cell phone services, and mortgage servicing. Customer
Service Representatives are problem solvers with good negotiation
skills who are self-driven and motivated to meet individual service
and sales goals. Customer Service Representatives use their
excellent communication and interpersonal skills with every contact
to provide world-class customer service.Essential Duties and
Responsibilities --- Responds promptly to customer needs; Solicits
customer feedback to improve service; Responds to requests for
service and assistance.--- Maintains confidentiality; Listen to
others without interrupting; Keeps emotions under control; Remains
open to others' ideas and tries new things.--- Speaks clearly and
persuasively in positive or negative situations; Listens and gets
clarification; Responds quickly and effectively to customer
questions.--- Multi tasks to document while speaking with the
consumer.--- Demonstrates accuracy and thoroughness; Looks for ways
to improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality. Meets clients'
specific quality standards.--- Meets productivity standards;
Completes work in timely manner; Strives to increase productivity;
Works quickly.--- Is consistently at work and on time--- Follows
instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long
hours of work when necessary to reach goals; Completes tasks on
time or notifies appropriate person with an alternate plan.---
Other duties as requested by managementJob Requirements:Minimum
QualificationsEducation: High School diploma or GED.Must be able to
successfully pass criminal background checkData entry and basic
computer skills-CBACT provides equal employment opportunities (EEO)
to all employees and applicants for employment without regard to
race, color, religion, sex, national origin, age, disability or
genetics. In addition to federal law requirements, ACT complies
with applicable state and local laws governing nondiscrimination in
employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training. ACT expressly prohibits any form of workplace harassment
based on race, color, religion, gender, sexual orientation, gender
identity or expression, national origin, age, genetic information,
disability, or veteran status. Improper interference with the
ability of ACT's employees to perform their job duties may result
in discipline up to and including discharge.SDL2017
Keywords: Advanced Call Center Technologies, LLC., Logan , Customer Service Representative, Hospitality & Tourism , Logan, Utah
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