Customer Service Representative
Company: Advanced Call Center Technologies, LLC.
Posted on: January 16, 2022
Advanced Call Center Technologies is an essential service
provider. We help thousands of people every day. Now is your chance
to make a significant impact. ACT is seeking Customer Service
Representatives who are passionate about helping others, to join
our team. We have brand new programs, with higher pay, and a fast
track to advancement. Do you love helping others, are you looking
for more than just a job, how about a long term career? If so,
apply now for an instant interview!
"Join Our Talent Network by texting ACTTODAY to 51893"
We offer Customer Service Representatives:
PAID TRAINING! You can be successful even without experience
Opportunities to advance within
Hourly, overtime, and tremendous bonus opportunities
Flexible full time schedules and stability!
Fantastic Supervisors and a Positive environment
Affordable benefits for you, your spouse, and/or children after 90
Paid time off and paid holidays after 90 days
Customer Service Associates primarily receive inbound calls from
consumers for assistance with billing inquiries, payments, credits,
fraud alerts, internet and cell phone services, and mortgage
servicing. Customer Service Associates are problem solvers with
good negotiation skills who are self-driven and motivated to meet
individual service and sales goals. Customer Service Associates use
their excellent communication and interpersonal skills with every
contact to provide world-class customer service.
Essential Duties and Responsibilities
Responds promptly to customer needs; Solicits customer feedback to
improve service; Responds to requests for service and
Maintains confidentiality; Listen to others without interrupting;
Keeps emotions under control; Remains open to others' ideas and
tries new things.
Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds quickly and effectively to
Multi tasks to document while speaking with the consumer.
Demonstrates accuracy and thoroughness; Looks for ways to improve
and promote quality; Applies feedback to improve performance;
Monitors own work to ensure quality. Meets clients' specific
Meets productivity standards; Completes work in timely manner;
Strives to increase productivity; Works quickly.
Is consistently at work and on time
Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long
hours of work when necessary to reach goals; Completes tasks on
time or notifies appropriate person with an alternate plan.
Other duties as requested by management
Education: High School diploma or GED.
Must be able to successfully pass criminal background check
Data entry and basic computer skills
ACT provides equal employment opportunities (EEO) to all employees
and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics. In
addition to federal law requirements, ACT complies with applicable
state and local laws governing nondiscrimination in employment in
every location in which the company has facilities. This policy
applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation and training. ACT
expressly prohibits any form of workplace harassment based on race,
color, religion, gender, sexual orientation, gender identity or
expression, national origin, age, genetic information, disability,
or veteran status. Improper interference with the ability of ACT's
employees to perform their job duties may result in discipline up
to and including discharge.
Keywords: Advanced Call Center Technologies, LLC., Logan , Customer Service Representative, Hospitality & Tourism , Logan, Utah
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