Customer Service Supervisor

Company: Fox Pest Control
Location: Logan
Posted on: May 5, 2022

Job Description:

Job DescriptionWhat's so great about Fox? Our culture! You just won't find it anywhere else. Fox is an inclusive community where relationships come first, and everyone is empowered to lead & succeed! Our business is exploding with growth and we urgently need to hire a Customer Service Supervisor to help care for our customers! Our Customer Service Supervisors are fundamental in Fox Pest Control's business. We rely on these vital employee's communication, leadership, and management skills to help their assigned Fox location run smoothly, and to ensure that each customer they speak with has a positive experience. The right candidate will become an ambassador of our culture, and have a desire to continue to learn and grow within Fox. Who is Fox?After working in the pest control industry for years, brothers-in-law Mike Romney and Bryant White opened the first Fox Pest Control branch in 2012. They founded their company on the belief that hard work and integrity would enable them to grow their business successfully -- and they were right! Fox is a rapidly growing, top 15, nationwide pest control company with 30+ locations in over 15 states. Fox was recently awarded and recognized as one of Inc. 5000's "Fastest-growing Private companies."Our mission is to develop confident leaders and empower individuals to provide strong outstanding service. What We Offer· Starting from $15 - $17/hr · Medical, Dental, and Vision insurance· PTO· Paid holidays· 401k with a company match· Strong potential and room for growth· Empowering and positive workplace culture· Paid hands-on training opportunitiesA day in the life of a Customer Service Supervisor· Communicate with Fox's awesome customer service base! You will be answering inbound phone calls, emails and texts, and making outbound calls · Schedule and reschedule customer appointments with technicians· Manage customer billing information· Optimize technicians' daily routes to ensure efficiency· Resolve customer conflicts and complaints· Manage duties delegated from a Branch Operations ManagerWhat we are looking for· High School Diploma, some college preferred· 2+ years Customer Service Rep experience· Experience with computer database systems/software· Willing to learn· Positive and Professional dress and demeanor· Excellent communication skills, including excellent reading and writing skills· Genuine personality, confident in self, and in office and customer service skills· Ability to speak Spanish is a huge plus.Equal Employment OpportunityIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at Fox Pest Control will be based on merit, qualifications, and abilities. Fox Pest Control does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.

Keywords: Fox Pest Control, Logan , Customer Service Supervisor, Hospitality & Tourism , Logan, Utah