Customer Service - Loyalty Specialist (Logan, UT)

Company: Vivint Smart Home
Location: Logan
Posted on: May 8, 2022

Job Description:

Job Description Who We Are: Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. Who We are Looking For: We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career. Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business. Teamwork is important for us here at Vivint. As a Retention Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills. Training: Paid, Mandatory In-person Training Starting Rate: $16/hr We want you to grow with us Potential to make up to $19.50/hr within your first year. Promotions and compensation are dependent on performance and are not guaranteed Job responsibilities: Build genuine rapport with people and effectively assist customers with confidence and professionalism. Actively answer incoming phone calls to support customers in addressing their product or service inquiries. Utilize active listening and empathy to understand our customers, then use effective sales, and communication techniques to confidently propose the best solutions for them. Retain new and end-of-term customers through resolving customer issues and renewal offers. Update customer information in our software during and after each interaction. Minimum Requirements: Verbal and written communication skills Well-versed in modern technology Passion for providing quality customer service Sales and communication skills (or a desire to learn these skills) Strategic minded, Self-Motivated, and consistently excellent Must be at least 18 years old Must be available to attend 2 full weeks of paid training & commit to 6 months in the department Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) Why You---ll Love Working Here: FREE Daily on-site catered lunch/snack/drinks Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more Part-time and Full-time options No Weekends Flexible scheduling --- must be able to commit to your schedule for the first 90 days Mental health resources, including free, professional, and confidential counseling services available 24/7. Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans Employee pricing on Vivint products Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization Career development and leadership opportunities Discounts with various national companies and vendors Casual dress code Company Benefits: 10 Paid Holidays Paid/Unpaid time off Medical/dental/vision/life coverage 401(k) Plan Employer Match Paid Maternity, Paternity, & Adoption Leave Career Development and Leadership opportunities Vivint Values: Honesty and Integrity Come First --- Do the right thing Customer Obsession is Our Advantage --- A relentless passion to serve the customer Innovation is Essential --- Today---s innovation is tomorrow---s lifeblood We Win Together --- Individuals win games; teams win championships Exceptional is Expected --- Talk is cheap; create value, not just motion FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE: https://www.youtube.com/watch?vd2f4KguloeU https://www.vivint.com/company/about -us Vivint is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring --- under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site. zr Company Description Vivint is a leading smart home company in North America. Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

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