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Customer Service Representative $17.00 per hour

Company: Advance Call Center Technologies
Location: Logan
Posted on: June 12, 2022

Job Description:

Job Description Must be local to the Logan, UT area within 1 hour After training Hybrid Positions available 2 days in office and the rest of your schedule from home. You must provide internet ACT provides the equipment. Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers. We offer: -- Opportunities to advance within -- Flexible schedules -- Tremendous bonus opportunities -- Fantastic Supervisors and a Positive environment -- Employee Owned- after 1000 hours worked, you will start receiving shares of the company -- Affordable benefits for you, your spouse, and/or children after 90 days -- Paid time off and paid holidays after 90 days Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.) Position Summary : We will empower you to provide best in class service Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities: -- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. -- Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. -- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. -- Multi tasks to document while speaking with the consumer. -- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients--- specific quality standards. -- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. -- Is consistently at work and on time -- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. -- Other duties as requested by management Minimum Qualifications Must be able to successfully pass criminal background check Data entry and basic computer skills Previous Call Center experience or assisting customers preferred Education: High School diploma or GED. Must be able to successfully pass criminal background check Data entry and basic computer skills CB ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT---s employees to perform their job duties may result in discipline up to and including discharge. Company Description Advanced Call Center Technologies is seeking enthusiastic Customer Service Representatives to join our team We have brand new programs and a fast track to advancement. We are hiring for new opportunities with higher pay and great stable schedules you can depend upon We are considered essential, and therefore our employees will continue to grow and rely on their employment during this time Do you love helping others, are you looking for more than just a job, how about a long term career? If so, apply now for an instant interview ---Join Our Talent Network by texting ACTTODAY to 51893--- We offer Customer Service Representatives: -- PAID TRAINING You can be successful even without experience -- Opportunities to advance within -- Hourly, overtime, and tremendous bonus opportunities -- Flexible full time schedules -- Fantastic Supervisors and a Positive environment -- Affordable benefits for you, your spouse, and/or children after 90 days -- Paid time off and paid holidays after 90 days Position Summary Customer Service Associates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service. Essential Duties and Responsibilities -- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. -- Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. -- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. -- Multi tasks to document while speaking with the consumer. -- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients--- specific quality standards. -- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. -- Is consistently at work and on time -- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. -- Other duties as requested by management ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT---s employees to perform their job duties may result in discipline up to and including discharge.

Keywords: Advance Call Center Technologies, Logan , Customer Service Representative $17.00 per hour, Hospitality & Tourism , Logan, Utah

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