Customer Service Representative
Company: Advanced Call Center Technologies
Location: Logan
Posted on: June 19, 2022
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Job Description:
Advanced Call Center Technologies is hiring full-time Customer
Service Representatives (CSRs) in Logan, Utah. New Hire starting
hourly base compensation up to $17/ hr + Bonuses!Your health and
safety are important to us. Interviews are actively being
scheduled. Local applicants that can commute only, please! These
positions are client retention focused and involve customer care
only-no selling. You'll receive base pay plus bonuses for achieving
performance targets. There is huge earning potential!Customer
Service Representatives at ACT support American businesses across
industries and across the USA. Through our new programs, you will
have the opportunity to fast track your personal advancement within
the company. You can turn this "job" into a long-term career with
Advanced Call Center Technologies today!We offer the following
benefits:--- We contribute to the cost of your health care, making
benefits affordable for you, your spouse, and/or children after 90
days--- Paid time off and paid holidays after 90 days--- Hourly and
overtime pay, with tremendous bonus opportunities based on personal
performance--- Job stability with flexible full-time schedules---
Paid training, so you can be successful even without experience---
Opportunities to advance within the company--- Fantastic
supervisors and a positive work environment--- Optional pet
insuranceThe ACT Logan, Utah location is experiencing incredible
growth, which is creating a lot of new roles and promotions. We
like to promote from within-as a matter of fact, 95% of our
Leadership has been promoted from this CSR position.As a Retention
Customer Service Representative you will use your excellent
communication and interpersonal skills to receive inbound calls
from consumers and assist them with billing inquiries, payments,
credits, fraud alerts, internet and cell phone services, and
mortgage servicing.Education Requirements-----High school diploma
or GEDExperience Requirements--- Minimum of 3 months experience in
a customer service focused role--- Experience with business lines
in Finance and Healthcare, Telecom, or Account Services is
preferredQualifications--- Must be able to successfully pass
criminal background check--- Must be a problem solver with good
negotiation skills--- Self-driven and motivated to meet individual
service goalsResponsibilities--- Answering calls from customers
looking for assistance with their account. These could include
questions on outstanding balances, credit lines, how to obtain a
title, or a change of address.--- Using several computer
applications to log and locate information which will be used to
identify, research, and resolve customer issues, answer questions,
or identify a solution.--- Responding promptly to customer needs.
Asking for the customers feedback to improve service.---
Maintaining confidentiality. Listening to others without
interrupting. Keeping emotions under control, and remaining open to
others' ideas and try new things.--- Speaking clearly and
persuasively in both positive or negative situations. Listening and
getting clarification. Responding quickly and effectively to
customer questions.--- Looking for ways to improve and promote
quality. Applying feedback to improve personal performance.
Monitoring your own work to ensure quality.Skills--- Problem
solving skills.--- Data entry and basic computer skills.---
Self-driven and motivated to meet individual goals.--- Ability to
multitask.Work hours--- Full-time with various schedules
available.Apply Today! The recruitment and management team are
actively reviewing applicants and scheduling interviews for
immediate start dates. Read over the responsibilities and skills,
if you identify with what it takes to be a stellar CSR, click
"Apply now" and let us know who you are!ACT provides Equal
Employment Opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national
origin, age, disability or genetics. In addition to federal law
requirements, ACT complies with applicable state and local laws
governing nondiscrimination in employment in every location in
which the company has facilities.
Keywords: Advanced Call Center Technologies, Logan , Customer Service Representative, Hospitality & Tourism , Logan, Utah
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