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Customer Service Representative

Company: Fox Pest Control
Location: Logan
Posted on: June 6, 2024

Job Description:

What's so great about Fox? Our culture! You just won't find it anywhere else.Fox is an inclusive community where relationships come first, and everyone is empowered to lead & succeed! Our business is exploding with growth and we urgently need to hire a Customer Service Representative to care for our customers!We rely on these vital employees to set us apart in our industry by providing superior support and building a genuine, long-term relationship with each customer that contacts us. The right candidate will become an ambassador ofWho is Fox?Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service.We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.What We OfferStarting from $15.00/hr$2.00/hr pay opportunity increase in the first yearDAY 1 Health Insurance including Medical, Dental, and Vision for full-time employeesDAY 1 401k with a generous company match and no vesting periodPTO after just 30 days for Full-time individualsPaid Holidays are offered at the date of hirePaid Sick leave and Bereavement for FT/PT employeesEmpowering and positive workplace cultureStrong potential and room for growth with an Individualized Leadership Plan for every team memberPaid hands-on training opportunitiesReferral bonusesA day in the life of a Customer Service RepresentativeAs a Customer Service Representative (CSR) at Fox, you will have the opportunity to communicate with Fox's awesome customer service base! You will answer inbound phone calls, emails and texts, and make outbound calls as needed. You will ensure our customers receive excellent service and communication as you help schedule and reschedule appointments, manage billing information and resolve conflicts or complaints that may arise with our customers. Daily you will optimize and ensure our technician's routes and schedules are successful. As you are engaged and participate in meetings and training, you will be continually empowered to develop leadership skills and abilities to foster growth and unlock potential.What We Are Looking For1-2+ years customer service experience preferredMust be comfortable speaking on the phoneExperience with computer database systems/softwarePositive and professional dress, communication and demeanorExcellent communication skills, including excellent reading and writing skillsGenuine personality, confident in self, and in office and customer service skillsAbility to speak Spanish is a huge plus.High School Diploma, some college preferredMust be open to working Saturdays at least once per monthEqual Employment OpportunityIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at Fox Pest Control will be based on merit, qualifications, and abilities. Fox Pest Control does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law. If you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact careers@fox-pest.com for assistance with accommodation.#FPC123by Jobble

Keywords: Fox Pest Control, Logan , Customer Service Representative, Hospitality & Tourism , Logan, Utah

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