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Customer Service Representative

Company: CONSERVICE
Location: Logan
Posted on: October 26, 2019

Job Description:

Our agents provide expert phone support by answering incoming calls in a team-based environment with no sales, no surveys, and no scripts. Customers see you as the face of Conservice and, therefore, you are expected to put great care into each interaction. Your ability to listen, research, and take action will help ensure that customer needs are met and resolutions are found. Come be part of a unified team dedicated to customer satisfaction and career development.
Responsibilities:


  • Assist customers with billing and payments
  • Answer questions about utility services
  • Research and resolve customer disputes
  • Train new employees
  • Work across multiple lines of business with various clients
  • Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice

    Skills and Qualifications

    • Motivated to find the "why" behind the problem and resolve the issue
    • Able to listen empathetically
    • Remain composed and positive during stressful interactions
    • You speak English fluently (professional working proficiency or better)
    • Attention to detail
    • Able to clearly and professionally communicate verbally and in writing
    • Self-motivated to reach and exceed goals
    • Comfortable multitasking
    • Effectively manage time and prioritize workload

      Details:

      • Phone use:

        High (up to 90% of the workday) Inbound and outbound calls to resolve customer issues


        • Term:

          Full Time and part-time (30-40 hours/week)


          • Shift:

            Between 6 am and 8 pm


            • Preferred Education:

              High School Diploma OR Equivalent


              • Pay:

                $12.50/ hour

Keywords: CONSERVICE, Logan , Customer Service Representative, Hospitality & Tourism , Logan, Utah

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