LoganRecruiter Since 2001
the smart solution for Logan jobs

Customer Care Representative II

Company: Thermo Fisher Scientific
Location: Logan
Posted on: January 14, 2021

Job Description:

Job DescriptionWhen you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. How will you make an impact? As a Customer Care Representative you will perform a variety of tasks in order to support the efforts of assigned Sales Representatives. You will be responsible for establishing and maintaining profitable relationships with key customers on behalf of the company by taking complete responsibility in maintaining that customer needs are met. What will you do? * Customer Allegiance * Manage and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism. * Develop working relationships and assist Sales Representatives through careful review of their open orders making appropriate follow up calls/e-mails and offering pre and post customer service for complex custom orders. * Process customer orders in a courteous, efficient, accurate, and timely manner. * Organize workflow to meet customer deadlines. * Effectively present and discuss products and services of the company to current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding of our products and services. * Respond to customer complaints and concerns immediately and facilitate mutually agreeable resolutions. * Order Management * Communicate effectively with other departments to guarantee that customer requirements are met. * Support strategic sales plans and marketing strategies outlined by the Associate Director of Commercial Operations. * Process/System Efficiencies * Follow systems and procedures outlined in company manuals, staff meetings, intranet, and e-mails. Ability to learn, embrace, and retain specific order management procedures and to follow instructions and policies related to order management. * Ability to effectively utilize a networked telephone system. Meet established goals for telephone calls and volume of order entry. * Teamwork * Participate as a key team player by supporting other Customer Care representatives as needed. Possess excellence in organization and team management skills. * Strong ability to work as a team, collaborate with colleagues and share workload as needed to provide quality customer support. How will you get here? Education Bachelor's degree, preferably in Business Administration or a scientific discipline strongly encouraged, or high school diploma/GED required and equivalent knowledge and experience. Experience * Requires a minimum of 2 years of related Customer Service experience, preferably with 2 years minimum in an E-Commerce environment. * Internal candidates-requires solid knowledge of the Company's systems, processes, and technical product line. Knowledge, Skills, Abilities * Excellent telephone skills reflecting a positive, professional, customer-centered organization. * Must have the ability to identify and solve simple problems and to multi-task under deadline. * Proven success in handling difficult customers with professionalism, dignity, and tact required. * Minimal travel (

Keywords: Thermo Fisher Scientific, Logan , Customer Care Representative II, Other , Logan, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Insurance Associate
Description: We call our club's vision, mission, values, and supporting pillars Our House because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to (more...)
Company: AAA Northern California, Nevada & Utah
Location: Salt Lake City
Posted on: 01/25/2021

Consumer Accounts Specialist
Description: Job DescriptionGoHealth Consumer Account Specialists are the go-to agents that provide our licensed insurance agents with consumer information such as Medicare/Medicaid eligibility or verification of (more...)
Company: GoHealth
Location: Lindon
Posted on: 01/25/2021

LH41 - Fork Lift Operator
Description: KELLY SERVICES HAS 5 OPEN POSITIONS FOR A WAREHOUSE FORLIFT OPERATORS IN THE SALT LAKE CITY, UT AREA br br Call Maggie 801-628-8588 or email at parksmm kellyservices.com br br br br (more...)
Company: Kelly
Location: Salt Lake City
Posted on: 01/25/2021


Deliver with Uber Eats this Winter
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: Springville
Posted on: 01/25/2021

Crew Member
Description: Job Description Company: Cafe Rio Inc. Position: Restaurant Team Member Department: Team Member
Company: Cafe Rio
Location: Heber City
Posted on: 01/25/2021

Supplement Your Income - Shop and Deliver
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart Shoppers
Location: Salt Lake City
Posted on: 01/25/2021

Share your college experience via video calls - $15 per call
Description: Current College Students: Get paid to connect with high school students via text
Company: Major Decision
Location: Salt Lake City
Posted on: 01/25/2021

Accounts Receivable & Vendor Relations Specialist
Description: Accounts Receivable Vendor Management Specialist Our client is a leading outdoor sporting company and they are looking for a motivated and enthusiastic individual to join the team as an AR and Vendor (more...)
Company: Gava Talent Solutions
Location: Magna
Posted on: 01/25/2021

GBSD - Flight Systems Architect - Principal Systems Engineer
Description: Category: EngineeringLocation: Roy, UtahUS Citizenship Required for this Position: YesClearance Type: SecretTelecommute: No -Teleworking not available for this positionShift: 1st ShiftTravel Required: (more...)
Company: Northrop Grumman
Location: Roy
Posted on: 01/25/2021

Department of Defense (DOD) Cleared Security Officer
Description: At Allied Universal-- our Security Professionals assist clients, and the public at large, by providing essential jobs that keep our communities safe and secure. During this time, we need your help more (more...)
Company: Allied Universal
Location: Kaysville
Posted on: 01/25/2021

Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Logan RSS job feeds