Product Support, Cell Culture

Company: Danaher
Location: Logan
Posted on: January 15, 2021

Job Description:

Help us improve access to life-changing therapies that can transform human health We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020. Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes. We are looking for a Custom Products and Technical Support Associate to work with our expert Custom Products team across the world to administer and enhance our design collection software system and support customer technical inquiries for cell culture products. Do you have a passion for system management and servicing customers? Then we would love to hear from you. What you--------ll do Provide technical and administrative support for custom design collection software (HyDesign) used by field associates to communicate formulation, packaging, testing and documentation for new custom made cell culture products. Responsibilities will include maintaining a close relationship with cell culture subject matter experts and software developers to maintain the current system and to create project plans for system enhancements. In addition, become a subject matter expert on the systems used to track customer inquiries assuring cell culture inquiries are closed in a timely and appropriate manner and assign in responding to customer inquiries as needed. Ensure technical questions regarding HyDesign system are logged and answered timely and appropriately. Develop and maintain future design road map for HyDesign System Chair steering committee for HyDesign issues and enhancements Communicate design needs to development teams Tracking and assure compliance with project budget Create and maintain system testing plan Maintain system upgrade log and team communications regarding system status and upgrades Subject matter expert for Customer Inquiry Tracking system for cell culture Assure customer technical inquires from tracking system are logged and closed timely and appropriately Assist in answering customer technical inquiries for cell culture products Provide recommendations for individual and team process improvements Who you are Bachelors degree or 5 years of industry experience General computer skills (Microsoft Office suite) Ability to work independently Strong Interpersonal skills Effective communication skills in local language Able to drive Change Ability to set and achieve goals Solves problems easily in stressful situations Personal creativity and problem-solving skills Generates a strong team spirit Preferred: Understanding of regulatory requirements and working in an environment that is controlled by standard operating procedures Who we are Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you--------ll feel right at home here. If you--------re flexible, curious and relentless, you--------ll belong. If you are excited about a global culture, this can be the place to further your career. Want to know more? Experience life at Cytiva on our Careers website , Instagram channel and LinkedIn page Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients. Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The -------EEO is the Law----- - poster is available here .

Keywords: Danaher, Logan , Product Support, Cell Culture, Other , Logan, Utah