Product Support, Cell Culture
Company: Danaher
Location: Logan
Posted on: January 15, 2021
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Job Description:
Help us improve access to life-changing therapies that can
transform human health We are Cytiva, a global provider of
technologies and services that advance and accelerate the
development and manufacture of therapeutics. Formerly part of GE
Healthcare, we have a rich heritage tracing back hundreds of years,
and a fresh beginning since 2020. Our customers undertake
life-saving activities. These range from fundamental biological
research to developing innovative vaccines, biologic drugs, and
novel cell and gene therapies. Our job is to supply the tools and
services - the pots, pans, soups and sauces - they need to work
better, faster and safer, leading to better patient outcomes. We
are looking for a Custom Products and Technical Support Associate
to work with our expert Custom Products team across the world to
administer and enhance our design collection software system and
support customer technical inquiries for cell culture products. Do
you have a passion for system management and servicing customers?
Then we would love to hear from you. What you--------ll do Provide
technical and administrative support for custom design collection
software (HyDesign) used by field associates to communicate
formulation, packaging, testing and documentation for new custom
made cell culture products. Responsibilities will include
maintaining a close relationship with cell culture subject matter
experts and software developers to maintain the current system and
to create project plans for system enhancements. In addition,
become a subject matter expert on the systems used to track
customer inquiries assuring cell culture inquiries are closed in a
timely and appropriate manner and assign in responding to customer
inquiries as needed. Ensure technical questions regarding HyDesign
system are logged and answered timely and appropriately. Develop
and maintain future design road map for HyDesign System Chair
steering committee for HyDesign issues and enhancements Communicate
design needs to development teams Tracking and assure compliance
with project budget Create and maintain system testing plan
Maintain system upgrade log and team communications regarding
system status and upgrades Subject matter expert for Customer
Inquiry Tracking system for cell culture Assure customer technical
inquires from tracking system are logged and closed timely and
appropriately Assist in answering customer technical inquiries for
cell culture products Provide recommendations for individual and
team process improvements Who you are Bachelors degree or 5 years
of industry experience General computer skills (Microsoft Office
suite) Ability to work independently Strong Interpersonal skills
Effective communication skills in local language Able to drive
Change Ability to set and achieve goals Solves problems easily in
stressful situations Personal creativity and problem-solving skills
Generates a strong team spirit Preferred: Understanding of
regulatory requirements and working in an environment that is
controlled by standard operating procedures Who we are Whatever
your role, we bring purpose and challenge into our everyday work.
If you are driven to make the world a better place thanks to
science and medicine, you--------ll feel right at home here. If
you--------re flexible, curious and relentless, you--------ll
belong. If you are excited about a global culture, this can be the
place to further your career. Want to know more? Experience life at
Cytiva on our Careers website , Instagram channel and LinkedIn page
Cytiva is a 3.5 billion USD global life sciences leader with over
7000 associates across 40 countries who are dedicated to our
mission to help us improve access to life-changing therapies that
transform human health. As a trusted partner to customers that
range in scale and scope, Cytiva brings efficiencies to research
and manufacturing workflows, ensuring the development, manufacture
and delivery of transformative medicines to patients. Cytiva is
part of the Danaher family of companies, a global science and
technology innovator committed to helping customers solve complex
challenges and improving quality of life around the world. Danaher
Corporation and all Danaher Companies are equal opportunity
employers that evaluate qualified applicants without regard to
race, color, national origin, religion, sex, age, marital status,
disability, veteran status, sexual orientation, gender identity, or
other characteristics protected by law. The -------EEO is the
Law----- - poster is available here .
Keywords: Danaher, Logan , Product Support, Cell Culture, Other , Logan, Utah
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