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Branch Operations Manager

Company: Fox Pest Control
Location: Logan
Posted on: June 5, 2021

Job Description:

Fox Pest Control could not function without our Branch Operations Managers. These team members manage our Customer Service Representatives and ensure we are providing a outstanding service to our customers. They help Fox to build positive relationships with our customers in every interaction.

Who is Fox and Why join the team?

Fox Pest Control is a nationwide pest control company with its corporate headquarters in Logan, Utah. Our Mission is to develop confident leaders and empower individuals to provide strong outstanding service. We put relationships first and value our people and family.

What are we looking for?

As a Branch Operations Manager, you will be managing a team while coordinating operation efforts with our servicing technicians and providing customer service to our current and prospective customers over the phone. We want someone with a positive attitude, who is teachable and eager to learn and has a commitment to honesty and hard work.

A day in the Life of an Branch Operations Manager

  • Supports one or more of our 20+ regional branches

  • Manage 3-15 Customer Service Representatives

  • Coordinate the schedules, services, and operations of our Pest Service Technicians

  • Professionally interact with customers; both internal and external

  • Problem solving and conflict resolution when dealing with our customers

  • Assist in the scheduling, billing, data entry, phone work, and various other duties as assigned

What is needed to be successful?

  • High School degree/GED (required)

  • College Degree (preferred, but not required)

  • 2-5 years of customer service experience

  • Proficiency with CRM software

  • Happy, positive personality with a willingness to improve

  • Leadership attributes including empathy, active listening skills, and integrity

  • Can efficiently manage several tasks and responsibilities

  • Proficiency with computers and various software including Microsoft Office

  • Willing and able to promote a positive and uplifting company culture

What we offer

  • Positive and Empowering Workplace Culture

  • Flexible Work Schedule

  • $30,000-$50,000+ salary depending on experience

  • Hands on training

  • Paid Time Off (PTO)

  • 401k with company Match

  • Comprehensive benefits package including medical, vision and dental

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Fox Pest Control will be based on merit, qualifications, and abilities. Fox Pest Control does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.

Keywords: Fox Pest Control, Logan , Branch Operations Manager, Other , Logan, Utah

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