UTS Inbound Sales Associate
Company: ICON Health & Fitness Inc
Posted on: June 6, 2021
As a UTS Inbound Sales Associate with ICON Health & Fitness, you
will be responsible for identifying and servicing the needs of
customers who have purchased a Universal Technical Services service
plan. UTS Representatives answer inbound phone calls from customers
across the country who need assistance troubleshooting/servicing
their covered products.
ICON Health & Fitness offers a competitive starting wage, along
with great sales incentives. Hourly wage starts at $7.50/hour plus
commission, capability of making up to $18 an hour! We offer a fun
work environment with opportunities for career advancement.
Dimension & Scope:
Communicate with customers via inbound calls, email and chat for
the purpose of resolving problems with products and/or services.
Effectively offer and sell eligible customers a new service plan or
extension of an existing service plan.
Include the following.
Provide a positive customer experience by handling a high
inbound-call volume. Provide technical and customer support via
telephone for inbound calls.
Listen attentively to customer needs and concerns; provide a
Meet customer requirements through first contact resolution.
Develop an extensive knowledge of ICON Health & Fitness varied
product line and service plans.
Confirm customer understanding of the solution and provide
additional customer education as needed.
Prepare complete and accurate work, provide updates to customer
Communicate effectively with individuals/teams in the program to
ensure high quality and timely expedition of customer requests.
Contribute ideas on ways to resolve problems to better serve the
customer and/or improve productivity.
Ability to envision product scenarios to effectively
troubleshoot and solve a customers issue.
Ability to read user manuals and customer support files to
effectively understand a customers issue.
Solve problems that are sometimes unusual and that may require
reliance on conceptual thinking.
- Other duties may be assigned.
DESIRED QUALIFICATIONS, EDUCATION and/or EXPERIENCE
High school diploma or equivalent experience.
Minimum six months inbound/outbound sales and/or call center
Proficient computer skills, including experience operating
within a Microsoft Windows environment and internet navigation
Strong written and verbal communication skills, with the ability
to communicate effectively with customers.
Ability to shape understanding over the phone, being able to
recommend and present solutions, and responding to customer
Excellent customer service skills, and the ability to perform in
a fast paced call center environment.
Ability to work 5 days a week (Some Saturday shifts
Must be punctual and reliable.
- Must be at least 18 years old.
COMPENSATION AND BENEFITS
Working in beautiful Cache Valley with access to an exceptional
outdoor lifestyle, a university campus nearby, and the chance to
test the fitness products we create.
Highly competitive compensation.
Full benefits package (Medical, HSA, FSA, Dental, Vision and
401(k) with company match.
A PTO policy that ensures you are able to find a happy
Access to cutting-edge technology and hardware for work and
Collaborative work space and environment.
- A free beverage center and snack bar to keep you hydrated and
fueled throughout the day.
Not all perks are applicable to all positions and/or
Your employment at ICON is "at will". You and the company each
have the right to terminate the employment relationship at any time
for any cause or for no cause at all. Nothing but an express
written contract signed by you and a Vice President of this Company
can modify this "employment at will" arrangement.
"We do not discriminate in employment opportunities or practices
on the basis of race, color, religion, sex, national origin, age,
ancestry, mental or physical disability, sexual orientation, gender
identity, medical condition, genetic information, marital status,
Veteran status or any other characteristic protected by law."
Keywords: ICON Health & Fitness Inc, Logan , UTS Inbound Sales Associate, Other , Logan, Utah
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