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Customer Experience Specialist

Company: Malouf
Location: Logan
Posted on: June 6, 2021

Job Description:

Expected start date: Mid to Late July

Malouf is looking for a driven Customer Experience Specialist. This individual will be responsible for answering phones, emails, and chats to solve issues and delight our customers. We are looking for an individual that can thrive in a fast-paced environment, pick up new processes quickly, have complete ownership of their responsibilities, and is able to manage multiple initiatives simultaneously.

Responsibilities and Duties:

  • Full Time, M-F 8-5, some weekend work is required to meet commitments
  • Problem solve over phone, email, and chat
  • Deliver exceptional customer relations daily
  • Acquire and demonstrate advanced product knowledge
  • Problem solve any issues that arise in a timely manner
  • Adhere to all company policies and procedures
  • Work overtime as needed
  • Work both independently and with a team
  • Process orders, returns, and issue credits
  • Comfortable and confident with being on a phone and computer all day
  • Other miscellaneous duties as assigned

Qualifications and Requirements:

  • A minimum of 2 years of customer service experience
  • Experience in delivering client-focused solutions based on customer needs
  • Self-Motivated with the ability to recognize the relative value of opportunities and prioritize accordingly
  • Natural relationship builder with integrity, reliability, and maturity
  • Ability to make quick, smart decisions with limited information
  • Excellent verbal and written communication skills
  • Strong knowledge of Microsoft Office applications including Excel and Outlook
  • Learn/retain product information quickly
  • Handle stress in a positive way

Preferred but not required:

  • Ability to write and read Spanish

Benefits:

  • Insurance premiums paid 100% by Malouf
  • HSA Eligible Health Plan
  • Dental w/ orthodontics
  • Vision Plan
  • Basic Life insurance
  • Short-term Disability Insurance-Voluntary
  • Long-term Disability Insurance

  • Company-matched 401K
  • Free daily gourmet lunch provided by our company chef
  • Paid maternity and paternity leave
  • Onsite fitness center
  • Onsite monthly hair/salon appointment
  • Product discounts
  • Learn more at www.maloufsleep.com

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.

Keywords: Malouf, Logan , Customer Experience Specialist, Other , Logan, Utah

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