Customer Service Rep

GENERAL PURPOSE:

The Customer Service Representative will be responsible for providing service to the customer base for all care and repair related issues.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide client support and technical issue resolution via E-mail, phone and other electronic medium
• Configuration of company equipment to allow connection via VNC, webcam and additional proprietary software from the internet. (Modems/ Routers port forwarding)
• Actively update the service database with relevant information
• Configure software to run customer equipment (digital billboards)
• Obtain general understanding of OS and application operations related to company offered services
• Identify and correct or advise, on operational issues in client computer systems
• Perform light lifting 40 lbs.
• Perform creation of new assets using company provided software tools
• Other duties as tasked by department leadership
• Escalate unresolved issues to the CSR Lead
• Report any and all repetitive issues to the CSR Lead and or the CSS Supervisor

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Required Skills:

• High School Diploma or G.E.D. equivalent
• Minimum 1 year experience in technical support field

Knowledge, Skills and Abilities:

• Ability to calmly and professionally assist the customer with support information
• Ability to trouble shoot various network configurations, computer systems and basic electronic circuits
• Ability to work independently and efficiently to meet deadlines
• Ability to promptly answer support related email, phone calls and other electronic communication
• Self-motivated, detail-oriented and organized
• Ability to explain technical details in an easy-to-understand, step-by-step manner
• Proficient in internet related applications such as FTP clients and Firewall routers
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Typing proficiency: 25-40 wpm
• Patient manner in dealing with non-computer-literate customers while working through some complex situations
• Ability to understand networks, computer systems and basic electronic components and function

We maintain a drug free workplace. Prismview is an EEO employer. We welcome all qualified jobseekers. Jobseekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

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