Customer Service Representative

Come join our passionate and high energy Customer Service team! Blackstone is the leader in griddle sales, backyard and camping cooking innovation and marketing. Work with retailers in the backyard and camping space to continue our huge growth trend. Founded in Logan Utah in the heart of everything outdoors, we are proud of our brand and the products that bring people outdoors. Our vision is Helping people connect with family and friends through shared experiences with food. We have a fun group of professionals in a very gratifying industry.

Essential Functions:

• Primary point of contact for customers via phone calls, email inquiries and chats to troubleshoot product issues, replace parts, register products for warranty and order new products
• Detailed and immediate documentation of all customer service inquiries
• Demonstrate in-depth product knowledge for end-users as well as internal employee inquiries
• Thoughtful follow up with customers to strengthen consumer relationships
• Other duties, as assigned

• HS diploma or GED required
• Excellent communication skills, written and verbal
• Microsoft Office skills
• Phone etiquette
• ERP experience preferred
• Bilingual (Spanish), pay differential

North Atlantic Imports, LLC is an equal opportunity employer. We consider applications for all positions without regard to race, color, religions, gender, gender identity, sexual orientation, national origin, age, veterans status or status as a qualified individual with a disability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, activities, and reporting may change at any time with or without notice.

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