Come join our HR Team as a Human Resources
Employment Representative for Utah State University!
Our Human Resources Employment Representatives answer questions,
alleviate concerns, and solve problems via phone, email, and/or
in-person, for employees, job applicants, staff, and administrators
in areas of employment, Applicant Tracking System (ATS) and H-1B
Visas. In addition to employment, our representatives staff the HR
Solution Center, which provides customer service on a full range of
HR questions including benefits, HRIS, I-9's and employment
Our staff are dedicated to a positive customer experience and are
empowered to engage employees so they can contribute their
strongest personal talents to achieving the mission of the
We support and encourage rather than judge, criticize, and
critique. We value diversity and have high expectations of
performance and values. We believe in maintaining an open-minded
approach to problem-solving, conflict management, and
decision-making. Our staff members are team players who excel at
building trusting relationships with customers and co-workers. We
strive for a reputation of integrity. If you desire to work in such
an environment and meet the qualifications, we welcome your
We will be filling the role in either an HR Representative I or HR
Representative II level.
Responsibilities for HR
- Responds to telephone calls, emails, and walk-in customers to
provide assistance with the Banner human resources information
system (Banner HRIS), employment eligibility and status, benefits,
etc. as a member of the HR Solution Center.
- Assists faculty and staff users in navigating the ATS
- Assists applicants with troubleshooting the ATS website.
- Researches job related information and edits job advertisements
in a consistent format.
- Approves job advertisements to be posted on jobs.usu.edu.
- Runs reports from the ATS on a daily and monthly basis, follows
up with departments to ensure timely processing of job
- Works with departments to maintain current and accurate
information within the ATS.
- Consistently review employment department processes and propose
and implement changes
- Compiles and organizes faculty application documents using
Adobe Acrobat, as requested
- Learn and apply University policies and procedures.
- Supports other Human Resources staff with special projects as
needed. Such support often includes data entry, spreadsheets and
databases, and/or word processing.
Additional responsibilities for HR
- Creates and compiles H-1B work visa application packets for
- Facilitate training sessions with search committees and
- Performs miscellaneous job-related duties as assigned.
Qualifications for HR Representative I:
- One year of
experience in customer service is required; human resources
experience is preferred. An associate degree or business
administration certificate may substituted for
Qualifications for HR Representative II:
years of related experience; or an associate degree/business
- Proficient in
Microsoft Office Suite
- Proficient in
- Experience with Banner and/or iCIMS
- Technical writing skills
- Familiarity with work authorization for foreign born
Knowledge, Skills, and
- Human Resources Representatives must have the ability to act
professionally when encountering customers who, at times, may be
frustrated or upset.
- Ability to respond to requests and questions regarding
personnel and payroll matters within identified parameters.
- Ability and skill to make decisions regarding the day-to-day
operation of the functional area.
- Ability to communicate effectively, both orally and in
- Ability to maintain the confidentiality of records and
- Database and records management skills.
- Ability to prepare routine administrative paperwork.
- Skilled in the use of personal computers and related software
- Ability to analyze problems and develop creative solutions to
complex human resource issues.
- Proven attention to detail.
- Ability to work on projects independently and as a part of a
- Ability to handle frequent interruptions while working on
- Strong organizational skills.
- Routinely process highly confidential and sensitive personnel
records in a professional and confidential manner.
Along with the online application, please
Please be prepared to answer the following
questions as a part of the application:
1. Describe your ideal office culture.
2. What strengths would you bring to this position?
3. Describe a time you dealt with a difficult customer.
4. Tell me about a time that you were required to pay attention to
**Document size may not exceed 10 MB.**
Starting at $30,000/yr, Commensurate with experience plus excellent
indoors and are protected from weather and/or contaminants, but
not, necessarily, occasional temperature changes. The
employee is regularly required to sit and often uses repetitive
Utah State University (USU) was founded in 1888 and is honored to
be Utah’s land-grant and space-grant university. USU is a Carnegie
RU/H (Research University/High Research Activity) institution with
approximately 27,700 students (24,660 undergraduates and 3,040
graduate students) on the Logan main campus. Utah State’s statewide
system features eight campuses and 23 education centers and serves
all counties in the state with Extension programs. USU offers 114
undergraduate majors, 132 graduate programs, and a variety of
innovative stackable associate and certificate credentials.
Monthly ranked USU 14th in their national university
in 2019 and the 5th best public
national university in the nation
in 2018. As one of the two premier research institutions in Utah,
USU is proud to provide a high-quality education at an affordable
price. Additional information about Utah State University can be
A core characteristic of USU is engagement with communities and
people in economic development, improvements to quality of life,
and human capital. Through the practical application of
knowledge, the University and its faculty engage and share
expertise with the state, nation, and world, preserving the
historical land-grant tradition of partnering with communities to
address critical societal issues in the interest of the public
The USU main campus is located in beautiful Logan,
a city of about 50,000 situated in a picturesque mountain valley
about 80 miles north of Salt Lake City. Outstanding recreational
opportunities abound in the nearby mountains and proximate
Notice of Non-discrimination
In its programs and activities, including in admissions and
employment, Utah State University does not discriminate or tolerate
discrimination, including harassment, based on race, color,
religion, sex, national origin, age, genetic information, sexual
orientation, gender identity or expression, disability, status as a
protected veteran, or any other status protected by University
policy, Title IX, or any other federal, state, or local
The following individuals have been designated to handle inquiries
regarding the application of Title IX and its implementing
regulations and/or USU’s non-discrimination policies:
Executive Director of the Office of Equity Alison
Old Main Rm. 161, 435-797-1266
Title IX Coordinator
Old Main Rm. 161, 435-797-1266.
For further information regarding non-discrimination, please
U.S. Department of EducationOffice
of Assistant Secretary
for Civil Rights, 800-421-3481, OCR@ed.gov
U.S. Department of
Denver Regional Office,
USU is sensitive to the needs of dual career couples and provides
a Dual Career
to support careers for partners who are also seeking