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HR Employment Representative

Company: Utah State University
Location: Logan
Posted on: June 6, 2021

Job Description:

Come join our HR Team as a Human Resources Employment Representative for Utah State University!
Our Human Resources Employment Representatives answer questions, alleviate concerns, and solve problems via phone, email, and/or in-person, for employees, job applicants, staff, and administrators in areas of employment, Applicant Tracking System (ATS) and H-1B Visas. In addition to employment, our representatives staff the HR Solution Center, which provides customer service on a full range of HR questions including benefits, HRIS, I-9's and employment verifications.
Our staff are dedicated to a positive customer experience and are empowered to engage employees so they can contribute their strongest personal talents to achieving the mission of the University.
We support and encourage rather than judge, criticize, and critique. We value diversity and have high expectations of performance and values. We believe in maintaining an open-minded approach to problem-solving, conflict management, and decision-making. Our staff members are team players who excel at building trusting relationships with customers and co-workers. We strive for a reputation of integrity. If you desire to work in such an environment and meet the qualifications, we welcome your application!
We will be filling the role in either an HR Representative I or HR Representative II level.

Responsibilities for HR Representative I:

  • Responds to telephone calls, emails, and walk-in customers to provide assistance with the Banner human resources information system (Banner HRIS), employment eligibility and status, benefits, etc. as a member of the HR Solution Center.
  • Assists faculty and staff users in navigating the ATS website.
  • Assists applicants with troubleshooting the ATS website.
  • Researches job related information and edits job advertisements in a consistent format.
  • Approves job advertisements to be posted on jobs.usu.edu.
  • Runs reports from the ATS on a daily and monthly basis, follows up with departments to ensure timely processing of job advertisements.
  • Works with departments to maintain current and accurate information within the ATS.
  • Consistently review employment department processes and propose and implement changes
  • Compiles and organizes faculty application documents using Adobe Acrobat, as requested
  • Learn and apply University policies and procedures.
  • Supports other Human Resources staff with special projects as needed. Such support often includes data entry, spreadsheets and databases, and/or word processing.


Additional responsibilities for HR Representative II:

  • Creates and compiles H-1B work visa application packets for incoming employees
  • Facilitate training sessions with search committees and business services
  • Performs miscellaneous job-related duties as assigned.

Minimum Qualifications for HR Representative I:

  • One year of experience in customer service is required; human resources experience is preferred. An associate degree or business administration certificate may substituted for experience.

Minimum Qualifications for HR Representative II:

  • Two years of related experience; or an associate degree/business administration certificate
  • Proficient in Microsoft Office Suite
  • Proficient in Adobe Acrobat

Preferred Qualifications:

  • Experience with Banner and/or iCIMS
  • Technical writing skills
  • Familiarity with work authorization for foreign born nationals

Knowledge, Skills, and Abilities:

  • Human Resources Representatives must have the ability to act professionally when encountering customers who, at times, may be frustrated or upset.
  • Ability to respond to requests and questions regarding personnel and payroll matters within identified parameters.
  • Ability and skill to make decisions regarding the day-to-day operation of the functional area.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to maintain the confidentiality of records and information.
  • Database and records management skills.
  • Ability to prepare routine administrative paperwork.
  • Skilled in the use of personal computers and related software applications.
  • Ability to analyze problems and develop creative solutions to complex human resource issues.
  • Proven attention to detail.
  • Ability to work on projects independently and as a part of a team.
  • Ability to handle frequent interruptions while working on various projects.
  • Strong organizational skills.
  • Routinely process highly confidential and sensitive personnel records in a professional and confidential manner.

Along with the online application, please attach:



Please be prepared to answer the following questions as a part of the application:

1. Describe your ideal office culture.
2. What strengths would you bring to this position?
3. Describe a time you dealt with a difficult customer.
4. Tell me about a time that you were required to pay attention to detail.


**Document size may not exceed 10 MB.**

Starting at $30,000/yr, Commensurate with experience plus excellent benefits

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 27,700 students (24,660 undergraduates and 3,040 graduate students) on the Logan main campus. Utah State’s statewide system features eight campuses and 23 education centers and serves all counties in the state with Extension programs. USU offers 114 undergraduate majors, 132 graduate programs, and a variety of innovative stackable associate and certificate credentials. Washington Monthly ranked USU 14th in their national university rankings in 2019 and the 5th best public national university in the nation in 2018. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found here.


A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.


The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.


Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:


Executive Director of the Office of Equity Alison Adams-Perlac, alison.adams-perlac@usu.edu, Old Main Rm. 161, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Old Main Rm. 161, 435-797-1266.

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of EducationOffice of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov


USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

Keywords: Utah State University, Logan , HR Employment Representative, Other , Logan, Utah

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