Customer Service Manager
Company: Bank of Utah
Posted on: June 6, 2021
I am David Rusch, and I am the VP Retail Banking
Manager at the Bank of Utah. Bank of Utah is one of Utah's largest
community banks. At Bank of Utah relationships matter. We take
pride in the fact that we know our customer names and they know
are currently looking for a Customer Service Manager to
work Monday Friday 8:45-5:45 for our branch located at 5 East 1400
North, Logan UT. This Customer Service Manager is
responsible for establishing a full-time relationship with
customers. The Customer Service Manager is personally committed to
consistently creating a great customer experience by meeting a
broad range of financial service needs. The CSM performs routine
branch duties. In addition, the CSM is responsible for leading the
branch team to attain branch goals. Adheres to all bank established
policies, procedures and overall banking/compliance
qualify for this Customer Service Manager position you must
- Minimum 2 years'
branch banking and account opening experience.
Management experience preferred.
- Strong customer
- Good computer
skills, including MS Word.
- Good risk-based
decision skills, and the ability to follow complex policies and
Service Manager position requires you to:
in a leadership role by helping to develop and mentor CSR's on the
as a branch liaison between CSR's and the Branch Manager and Branch
represents and welcomes current and potential customers, employees
and vendors to the bank in a professional and inviting
Develop a strong, value-added relationship with current and
prospective customers by engaging in conversations that uncover
their current and future financial needs. Provide solutions to
ensure the customer feels understood, informed and confident in the
bank and products/services offered.
Leads and encourages a positive working environment with a can-do
attitude, which fosters our Cultural Beliefs.
Proficiently performs routine, basic and complex transactions and
tasks including but not limited to:
Accept and process deposits, withdrawals, transfers, check cashing,
loan payments and advances.
Provide approvals and overrides to CSR's for routine transactions
and within established limits.
Maintain proper cash levels and keeps cash secure at all times.
Accurately balances cash drawer and vault and reports variations in
accordance with bank policy.
Process daily branch capture, verifying accuracy of scanned
documents to minimize non-posts.
Collects information for outgoing wire transfers up to specified
Basic account maintenance including address changes, holds, and
Open and Close all depository accounts including but not limited
to: IRA, HSA, Business and Consumer accounts. Ensure proper
Customer Identification (CIP) and Bank Secrecy (BSA) procedures are
required reports timely and accurately (including UAR and
Job Posted by ApplicantPro
Keywords: Bank of Utah, Logan , Customer Service Manager, Other , Logan, Utah
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