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Customer Moves Specialist $13.00/hr (Logan, UT)

Company: Vivint.SmartHome
Location: Logan
Posted on: June 6, 2021

Job Description:

Job DescriptionJob DescriptionCustomer Moves Specialist - Temporary Work-From-Home (Logan, UT)WhoWe Are:Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves approximately 1.7 million customers throughout the U.S. and Canada.Vivint was named to the Forbes list of Americas Best Employers for Diversity in 2020 and 2019, and to the Forbes list of Americas Best Employers in 2018. The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism. Vivint is the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Companys Worlds 50 Most Innovative Companies.Customer Moves SpecialistMoving is hard. Remembering to move your Vivint Smart Home System in the chaos can be even harder. As a Customer Moves Specialist you are responsible for helping each customer build their 'dream package' and protect their homes. It will be your job to understand what the customer needs and guide them down the path that benefits them and the business the most while making it affordable and realistic for each and every customer. In addition to protecting families and homes, you will be responsible for helping customers save money in other areas. These revenue-generating initiatives are at the core of helping us retain our customers and will benefit the customer in a variety of ways. All in all, we expect our Moves specialists to help in creating a seamless process that is Hassel-Free for each and every customer.Due to COVID-19, appropriate steps have been taken to protect our candidates, employees and customers.Currently we are offering candidates and employees the opportunity to work remotely. (Must meet Work-From-Home requirements to qualify)Training: Paid, Mandatory TrainingPay: $13.00/hrPay Increase: Additional $1 per hour for bi-lingual Spanish/English speakers.Unlimited Commissions: Specialists average between $900-$1300 in commissions each month with no limit on earning. Why Youll Love Working Here:* We offer free lunch to all employees working in office. Lunch will be available from a number of onsite food trucks and onsite vending.* Career development and opportunities for growth* Monthly performance bonuses* Part-time and Full-time opportunities* Employee pricing on smart home products* Flexible scheduling* Discounts with various national companies and vendors* Casual dress codeEssential Function/Responsibilities:* Answer inbound calls from Vivint Smart Home customers & employees* Assist customers who are looking to move, or who want to transfer their system to another individual.* Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services.* Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.* Be an advocate for our customers, creating peace of mind* Provide personalized solutions * Accurately document and update records in required systems* Generate customer interest by outlining the value in the services & products we offer* Build customer loyalty through exceptional customer service What Will Make You Successful* Creating a Hassle Free Moves Process for each customer * Upselling and Upgrading Customers to best equipment in the industry. * Creating Value by offering revenue-generating initiatives that keep customers. * Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).* Reliability. Showing up for your customers every day. * Conflict Management skills and composure. * Thinking Critically and collaborating when you need helpCompany Benefits: * 10 Paid Holidays* Paid/Unpaid time off* Medical/dental/vision/life coverage* 401(k) Plan + Employer Match* Paid Maternity, Paternity and Adoption LeaveMinimum Requirements: * Must be at least 18 years of age* Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company AgentVivint Values:* Honesty and Integrity Come First Do the right thing* Customer Obsession is Our Advantage A relentless passion to serve the customer* Innovation is Essential Todays innovation is tomorrows lifeblood* We Win Together Individuals win games; teams win championships* Exceptional is Expected Talk is cheap; create value, not just motionFIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:VivintSmart Home isan equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiringunder federal, state and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening, however, we do conduct random drug testing on-site.#VCC6#CallCenter#CXIf you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Keywords: Vivint.SmartHome, Logan , Customer Moves Specialist $13.00/hr (Logan, UT), Other , Logan, Utah

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