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Customer Experience Specialist - Impact Suite

Company: Malouf
Location: Logan
Posted on: June 6, 2021

Job Description:

Impact Suite (impactsuite.com) offers a suite of wellness apps that have helped hundreds of thousands of individuals find deeper healing and recovery in over 155 countries. We provide virtual, evidence-based treatment solutions for people facing depression and anxiety, substance abuse, sexual compulsivity, or simply wanting to improve their life. Our digital platforms bring together ongoing data from various indicators of client well-being, progress, and overall outcomes. Impact Suite is owned by Malouf Companies and is located in Logan, Utah.

This is a full-time position. The general schedule is 8 am-5 pm Monday - Friday. Remote, part-time, or student schedules are not available.

Responsibilities

Assist customers with chat inquiries

Strong writing skills (grammar, typing, etc.)

Proven problem-solving abilities

Supporting customers with both tech and recovery-based questions.

Collaborate with team members

Work efficiently in a time-sensitive environment

Full-time, Monday through Friday, 8 a.m. to 5 p.m.

Must work onsite in Logan, Utah

Pay: DOE (Depends on Experience)

Qualifications

Friendly personality

Excellent communication skills

Positive stress management

Strong organization skills

English speaker, additional language (Spanish) skills preferred

Benefits

  • Insurance premiums paid 100% by company
  • HSA Eligible Health Plan
  • Dental w/ orthodontics
  • Vision plan
  • Basic life insurance
  • Long-term disability
  • Company-matched 401K
  • Free daily gourmet lunch
  • Paid maternity and paternity leave
  • Onsite fitness center
  • Onsite monthly salon appointment
  • Product discounts

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.

Keywords: Malouf, Logan , Customer Experience Specialist - Impact Suite, Other , Logan, Utah

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