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Customer Service / Retention Professional (Logan, UT)

Company: Vivint.SmartHome
Location: Logan
Posted on: June 6, 2021

Job Description:

Job DescriptionJob DescriptionCustomer Loyalty Professional - Temporary Work-From-Home (Logan, UT)WhoWe Are:Vivintis a leading smart home company in North America. Dedicated to redefining the home experience with intelligent products and services, Vivint delivers an integrated smart home system with in-home consultation, professional installation and support.With a professional team ofSmart Home Prosand24/7 customer care and monitoring,Vivint serves approximately 1.7 million customers throughout the U.S. and Canada.Due to COVID-19, appropriate steps have been taken to protect our candidates, employees and customers.Currently we are offering candidates and employees the opportunity to work remotely. (Must meet Work-From-Home requirements to qualify)WhyYoull Love Working Here:* We offer free lunch to all employees working in office. Lunch will be available from a number of onsite food trucks and onsite vending.* People are Talking - Fast Company ranked us #22 on its list of the Worlds 50 Most Innovative Companies. Forbes named us one of Americas Best Employers and a Best Employer for Diversity. Were Great Place to Work Certified. PC Magazine, Digital Trends and many more recommend us. The list goes onhere.* Vivint Gives Back Helping people is core to our DNA Engage for Good recognized Vivint with the 2020 Gold Halo Award for group volunteerism.* Pure Innovation We have received multiple awards for innovation including being named among Fast Companys Worlds 50 Most Innovative Companies"* Work Your Way: We have modern, open floorplans that foster teamwork, as well as work-while-you-walk stations to invigorate mind and body, and the latest technology to help you be successful.* Resources for Success - Our most valuable assets are ouremployees,and each deserves the best. We offer industry-leading compensation, comprehensive benefits, an onsite medical clinic for employees and their families, as well as all the resources for building long-term career success.* Work Hard, Play Hard - Here at Vivint, not only will you do the best work of your career,but youll alsohave a lot of fun while doing it. Youll find table tennis, pool tables, foosball and shuffleboard across our campuses. Our full-service onsite gyms, full-size indoor basketball courts and outdoor sand volleyball court will add a spark to your day. After work, join us for private concerts by popular bands and musicians, summer carnivals and incentive trips to great locations.Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.Teamwork is important for us here at Vivint.As a Customer Loyalty Professional you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills. Training: Paid, Mandatory TrainingStarting rate: $13.00/hrPay Increase: Additional $1 per hour for bi-lingual Spanish/English speakers.*Potential promotions and estimated compensation are dependent on performance and are not guaranteed*Company Benefits: * 10 Paid Holidays* Paid/Unpaid time off* Medical/dental/vision/life coverage* 401(k) Plan + Employer Match* Paid Maternity, Paternity, & Adoption LeaveJOB RESPONSIBILITIES* Create a connection & maintain a high level of professionalism with customers.* Actively answer incoming phone calls to support customers in addressing their product or service inquiries.* Confidently propose the best options to the customer based on their specific needs.* Retain new and end-of-term customers through resolving customer issues and renewal offers.* Update customer information in our software during and after each interaction.Required Skills and Experience:* Verbal and written communication skills* Well-versed in modern technology * Passion for providing quality customer service* Must be at least 18 years old* Must be available to attend 2 full weeks of paid training & commit to 6 months in the department* High School Diploma or equivalent* Ability to successfully pass a background checkVivint Values:* Honesty and Integrity Come First Do the right thing* Customer Obsession is Our Advantage A relentless passion to serve the customer* Innovation is Essential Todays innovation is tomorrows lifeblood* We Win Together Individuals win games; teams win championships* Exceptional is Expected Talk is cheap; create value, not just motionFIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:* * * * Vivint is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening, however, we do conduct random drug testing on-site.#VCC6#CallCenterIf you are an active Vivint employee, please apply through Workday by searching "Find Jobs". Associated topics: answer, call center representative, call center specialist, coordinator, customer care representative, customer service specialist, intern, product support, technical assistant, telephone service representative

Keywords: Vivint.SmartHome, Logan , Customer Service / Retention Professional (Logan, UT), Other , Logan, Utah

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