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Billing and Returns Team Lead

Company: ICON Health & Fitness Inc
Location: Logan
Posted on: June 9, 2021

Job Description:

SUMMARYAT ICON Health and Fitness, we are passionate about empowering people to change their lives and achieve healthy, sustainable results. We strive to continuously push the limits to bring our customers cutting-edge products to help them in every aspect of their lives. We are currently seeking a motivated individual to join our team as an Billing and Returns Team Lead.SHIFT/HOURS - Monday - Friday and some Saturdays. Day time hours.$15-$18 Plus CommissionsThe Billing and Returns Team Lead will be responsible for providing quality and efficient customer service to customers through the daily management of a team of employees, including the training of new employees. They are hands-on leaders. They make sure correct procedures are followed and routinely give directions to their staff on what to do and how to improve. When an employee needs help dealing with customer concerns, supervisors may step in, offer advice, or authorize a special adjustment. Team leads encourage their teams to take their positions seriously and work hard to build a loyal customer base. They set goals for them to achieve as a way to spur performance and to measure effectiveness. This position has a competitive compensation package with growth opportunities.JOB RESPONSIBILITIESKeep updated on team's call stats and goalsTrack performance levels and coach agents when issues are reportedMotivate the agent to improve through positive reinforcementHandle escalated customer phone callsTake incoming billing & return phone callsOther duties as assigned.DESIRED QUALIFICATIONS, EDUCATION, and/or EXPERIENCEHigh School Diploma or GED.One year management experience or at least one year in Icon Customer Service.Clerical, phones, and some computer experience.COMPENSATION AND BENEFITSWorking in beautiful Cache Valley with access to an exceptional outdoor lifestyle, a university campus nearby, and the chance to test the fitness products we create.Highly competitive compensation.Full benefits package (Medical, HSA, FSA, Dental, Vision and Life insurance)401(k) with company match.A PTO policy that ensures you can find a happy work-to-life balance.Access to cutting-edge technology and hardware for work and fitness.Collaborative workspace and environment.A free beverage center and snack bar to keep you hydrated and fueled throughout the day.Not all perks apply to all positions and/or locationsList of states we can hire in: AK, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, KS, MI, MA, MD, MN, MO, NC, NH, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.DISCLAIMERYour employment at ICON is "at-will." You and the company each have the right to terminate the employment relationship at any time for any cause or no cause at all. Nothing but an express written contract signed by you and a Vice President of this Company can modify this "employment at will" arrangement."We do not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, veteran status, or any other characteristic protected by law."

Keywords: ICON Health & Fitness Inc, Logan , Billing and Returns Team Lead, Other , Logan, Utah

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