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Customer Care Representative

Company: Campsaver/opticsplanet
Location: Logan
Posted on: November 22, 2021

Job Description:

Ecentria is seeking a Customer Care Specialist to be a part of our customer contact team. The Customer Care Specialist is responsible for providing a great customer experience, optimizing sales and profit margins byassisting customers in navigating our website,overcomingprocedural impediments,andingeneral,makingit as easy as possible to do business with us over the phone or via email or chat.We are a growing and evolving company managing multiple ecommerce websites across various industries as well as many proprietary brands. Theres never a dull moment when you are developing strategies and implementing them across some of the largest ecommerce destinations in America, including OpticsPlanet.com, CampSaver.com, Dvor.com and more! We carry over 4,500 brands across 2000+ different product categories.Duties & Responsibilities

  • Answering incomingtelephoneinquiries from prospective and existing customers.
    • Initiating and closing sales and converting on-hold orders to active sales.
      • Checking order status for customers.
        • Answer product questions.
          • Making product recommendations.
            • Informing customers of current promotions or special sales.
              • Making discount decisions within corporate guidelines.
                • Answeringquestions about thecompany and its policies.
                  • Distributing incomingphone callsto appropriate departments i.e., Purchasing, Marketing, Technical,etc.
                    • Other ad hoc duties as assigned.Qualifications, Skills & Requirements
                      • High School Diploma or equivalent.
                        • Must type at least30words per minute with 95% accuracy or better.
                          • Excellent Customer Service skills.
                            • Experience with MS Office applications (such as MS Word, MS Excel), email programs, and Internet browsers.
                              • Minimum of 1-year combined experience in retail, technical sales, mail order, internet sales,orcustomer service.
                                • Excellent written communication skills including spelling, grammar, and vocabulary.
                                  • Knowledge of etiquette governinginternet forums andchat communication.
                                    • Patience, empathy, and friendliness in dealing with customers.
                                      • Willingness to see customer issues through to resolution.
                                        • Knowledge of principles and methods for showing, promoting, and selling technical products and services is aplus.Benefits (For Full Time Only)
                                          • We offer our Ecentrians many great benefits, including Pet Insurance, an exceptional Employee Assistance Program, and a Legal Aid Program.Ecentria is the winner of many prestigious HR-driven awards, including:
                                            • Best & Brightest Place to Work in Chicago, 2021
                                            • Best & Brightest Place to Work in Chicago, 2020
                                            • Best & Brightest Place to Work in Chicago, 2019
                                            • Top Workplace in Chicago (Chicago Tribune Award), 2019
                                            • Top Workplace in Chicago, (Chicago Tribune Award), 2018
                                            • Best & Brightest Place to Work in the Nation, 2018Work Location - Logan, UTEcentria Group, LLC and its subsidiaries (The Company) are Equal Opportunity Employers. The Company does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.Job Type: Full-timePay: $13.00 per hourBenefits:
                                              • 401(k)
                                              • 401(k) matching
                                              • Dental insurance
                                              • Disability insurance
                                              • Employee assistance program
                                              • Employee discount
                                              • Flexible schedule
                                              • Flexible spending account
                                              • Health insurance
                                              • Life insurance
                                              • Paid time off
                                              • Paid training
                                              • Profit sharing
                                              • Vision insuranceSchedule:
                                                • 8 hour shift
                                                • Day shift
                                                • Evening shift
                                                • Monday to Friday
                                                • Overtime
                                                • Weekend availabilityEducation:
                                                  • High school or equivalent (Preferred)Experience:
                                                    • Customer Service: 1 year (Preferred)Work Location:
                                                      • One locationWork Remotely:
                                                        • Temporarily due to COVID-19Work Location: One locationby Jobble

Keywords: Campsaver/opticsplanet, Logan , Customer Care Representative, Other , Logan, Utah

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