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Customer Experience Specialist - Spanish Speaking Only

Company: Malouf Companies
Location: Logan
Posted on: January 15, 2022

Job Description:

(Duplicate job posting in Spanish)

We are looking for a new Customer Experience Specialist. The ability to speak, write, and read Spanish is required at a secondary level. This individual will be responsible for answering phones, emails, and chats to solve issues and delight our customers. We are looking for an individual that can thrive in a fast-paced environment, pick up new process quickly, have complete ownership of their responsibilities, and is able to manage multiple initiatives simultaneously.

Even if you don't feel you are 100% confident you meet the requirements. Please apply we would like to meet you, get to know you, and discuss your abilities and your growth potential.

Responsibilities and Duties:

Full Time, M-F 8-5, some weekend work is required to meet commitments

  • Problem solves over phone, email, and chat
  • Deliver exceptional customer relations daily
  • Acquire and demonstrate advanced product knowledge
  • Problem solves any issues that arise in a timely manner
  • Adhere to all company policies and procedures
  • Work overtime as needed
  • Work both independently and with a team
  • Process orders, returns, and issue credits
  • Comfortable and confident with being on a phone and computer all day
  • Other miscellaneous duties as assigned

    Qualifications and Requirements:
    • Experience in delivering client-focused solutions based on customer needs
    • Ability to troubleshoot and use critical thinking to solve problems.
    • Self-Motivated with the ability to recognize the relative value of opportunities and prioritize accordingly
    • Natural relationship builder with integrity, reliability, and maturity
    • Ability to make quick, smart decisions with limited information
    • Excellent verbal and written communication skills
    • Strong knowledge of Microsoft Office applications including Excel and Outlook
    • Learn/retain product information quickly
    • Handle stress in a positive way

      Benefits:
      • Insurance premiums paid 100% by Malouf
        • HSA Eligible Health Plan
        • Dental w/ orthodontics
        • Vision Plan
        • Basic Life insurance
        • Short-term Disability Insurance-Voluntary
        • Long-term Disability Insurance
        • Company-matched 401K
        • Free daily gourmet lunch provided by our company chef
        • Paid maternity and paternity leave
        • Onsite fitness center
        • Onsite monthly hair/salon appointment
        • Product discounts
        • Learn more at

          We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.

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Keywords: Malouf Companies, Logan , Customer Experience Specialist - Spanish Speaking Only, Other , Logan, Utah

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