IT Support Specialist II

Company: Fox Pest Control
Location: Logan
Posted on: June 18, 2022

Job Description:

Are you looking to gain valuable experience? Want on-the-job training, and time during work for personal and professional development? Come join Fox Pest Control as an IT Support Specialist! You will maintain all of Fox Pest Control's hardware and software of information technology systems through face-to-face, phone, and ticket system communications. This position is Monday through Friday within the hours of 6:00 AM and 7:00 PM, and the occasional Saturday will be required.Who is Fox?After working in the pest control industry for years, brothers-in-law Mike Romney and Bryant White opened the first Fox Pest Control branch in 2012. They founded their company on the belief that hard work and integrity would enable them to grow their business successfully - and they were right! Fox is a rapidly growing, Top 15, nationwide pest control company with 30+ locations in over 15 states. Fox was recently awarded and recognized as one of Inc. 5000's "Fastest-growing Private companies."Fox's mission is to develop confident leaders and empower individuals to provide strong outstanding service.What we offer

• $15 - $16 an hour depending on experience
• Reimbursement for completed certifications and paid continuing education during work hours
• Paid Time Off and paid holidays
• 401k with a company match
• Comprehensive benefits package including Medical, Vision and Dental
• Empowering and positive workplace culture
• Paid hands-on trainingA day in the Life of an IT Support Specialist II
  • Point of escalation from Tier 1 IT Support Specialists
  • Lead and train new IT team members
  • Communicate with employees and customers to ensure satisfaction and discuss additional services that meet their needs
  • Troubleshoot technology problems with client groups to ensure satisfaction and operation of technology
  • Complete daily tasks such as completing IT tickets
  • Collaborate on challenging projects to support the growth of the IT Department
  • Establish and maintain positive customer/coworker relationships
  • Support various sites, applications, and software used by Fox team membersWhat is Needed to be Successful?
    • High School/GED or better (required)
    • 1-2 years IT helpdesk experience (required)
    • CompTIA A+ or Net+ Certification or equivalent (required)
    • Apple Certified Support Professional (preferred)
    • Understanding of basic troubleshooting theory
    • Familiarity with Parts and functions of CPU, RAM, and hard drives, etc.
    • Own a Smartphone
    • Experience in G Suite and Microsoft Office (preferred)
    • Authorized to work in the United States
    • Self-driven with a good attitude
    • Great communication skills both written and verbalEqual Employment OpportunityIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at Fox Pest Control will be based on merit, qualifications, and abilities. Fox Pest Control does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.

Keywords: Fox Pest Control, Logan , IT Support Specialist II, Other , Logan, Utah