Customer Service Representative
Company: Advanced Call Center Technologies, LLC.
Location: Logan
Posted on: June 24, 2022
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Job Description:
Advanced Call Center Technologies is seeking Customer Service
Representatives to join our team. ACT supports a positive
promote-from-within culture and provides fantastic paid training to
help move you to the next level in your career. We succeed
together! In this role you will be the voice of the company,
through positive interactions, you can make a difference. We are
looking for individuals who want to join a world class team
providing the highest level of service through knowledge and
empathy, leaving a positive impact on our customers. We offer: -
Opportunities to advance within - Flexible schedules - Tremendous
bonus opportunities - Fantastic Supervisors and a Positive
environment - Employee Owned- after 1000 hours worked, you will
start receiving shares of the company! - Affordable benefits for
you, your spouse, and/or children after 90 days - Paid time off and
paid holidays after 90 days Join a team where your work matters. We
treat each interaction as an opportunity to strengthen loyalty to
the clients we serve. You will be part of a winning team and
participate in our Employee Stock Ownership Plan (ESOP) -- an added
long-term savings benefit that is completely paid for by ACT. The
ESOP shares the wealth with our dedicated employees and makes us a
healthy stable employer. At Advanced Call Center Technologies
(ACT), we are 100% owned by our employees. When our company does
well, our employees share in the rewards through our Employee Stock
Ownership Plan (ESOP.) Position Summary : We will empower you to
provide best in class service! Customer Service Representatives use
their excellent communication and interpersonal skills with
customers. In this role you will receive inbound calls from
consumers for assistance with billing inquiries, payments, credits,
fraud alerts, internet and cell phone services, and mortgage
servicing. Customer Service Representatives are problem solvers
with good negotiation skills who are self-driven and motivated to
meet individual service and sales goals. Essential Duties and
Responsibilities: - Responds promptly to customer needs; Solicits
customer feedback to improve service; Responds to requests for
service and assistance. - Maintains confidentiality; Listen to
others without interrupting; Keeps emotions under control; Remains
open to others' ideas and tries new things. - Speaks clearly and
persuasively in positive or negative situations; Listens and gets
clarification; Responds quickly and effectively to customer
questions. - Multi tasks to document while speaking with the
consumer. - Demonstrates accuracy and thoroughness; Looks for ways
to improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality. Meets clients'
specific quality standards. - Meets productivity standards;
Completes work in timely manner; Strives to increase productivity;
Works quickly. - Is consistently at work and on time - Follows
instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long
hours of work when necessary to reach goals; Completes tasks on
time or notifies appropriate person with an alternate plan. - Other
duties as requested by management -CB ACT provides equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age,
disability or genetics. In addition to federal law requirements,
ACT complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the
company has facilities. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training. ACT expressly prohibits any
form of workplace harassment based on race, color, religion,
gender, sexual orientation, gender identity or expression, national
origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of ACT's employees to
perform their job duties may result in discipline up to and
including discharge. Job Requirements: Minimum Qualifications Must
be able to successfully -pass criminal background check Data entry
and basic computer skills Previous Call Center experience or
assisting customers preferred Education: High School diploma or
GED. Must be able to successfully pass criminal background
check
Keywords: Advanced Call Center Technologies, LLC., Logan , Customer Service Representative, Other , Logan, Utah
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