Applications Administrator

Company: Utah State University
Location: Logan
Posted on: August 7, 2022

Job Description:

The SystemsAdministrator will support the Payment Solutions (Blackboard Transact, PayPal, Clover, etc) hardware and software currently used on campus. The position will be hired at either a Systems Administrator I or II - see qualifications section.Manage the various payment systems serviced through the Card OfficeBlackboard TransactPayPal SolutionseCommerce SolutionsClover Point of SaleMaintain card system in general, ensuring it is functional, meeting expectations, and is up to dateTroubleshoot system and equipment issues, working with USU IT teams and software and equipment vendors to find resolutions in a timely mannerCreate new accounts, configure and install devices, and customize account settings for department needsMaintain equipment replacement schedule for hardware and other vital systems equipment to ensure timely replacement of dated equipment and implementation of newPerform audits and maintain Payment Card Industry (PCI) Data Security Standards and regulationsMonitor the different payment gateways and assist with reconciling on a regular basisProvide friendly and dependable service for all departments and users of the various systems, ensuring satisfaction with the services and solutions givenParticipate in professional development training to gain new insight and skill for maintaining and improving in all areas of system support, project management, and customer relationsAdminister user access and configure systems settings such as learner domains, role, notifications, and business rules in support of defined business processesTimely and accurate completion of tasksMinimum Qualifications:The position will be hired at either a Systems Administrator I or Systems Administrator II:For a Systems Administrator I: 4 years of experience with supporting software solutions, managing projects, and providing support to clients and end users OR a Bachelor's degree OR an equivalent combination of education and experienceFor a Systems Administrator II: 6 years of experience with supporting software solutions, managing projects, and providing support to clients and end users OR a Bachelor's degree plus 2 years of related experience OR an equivalent combination of education and experienceProvide user-friendly, secure, accurate, and dependable applications and support to all customers and users while providing follow-up with customers to ensure their satisfaction with the applications, services, and solutions renderedPreferred Qualifications:Bachelor's degree in related field with experience supporting software solutions, managing projects, and providing support to clients and end usersFamiliarity with payment solutions software and hardware (Blackboard (Transact), PayPal, etc) as well as software applications for authoring, training design, and web-based developmentHigh level of planning and organizational skills including the ability to follow through on assigned tasks and to complete projects on timeAbility to manage multiple projects simultaneously and to produce design documentsPayment System software/hardware support experienceWebsite editing and e-commerce application experienceKnowledge, Skills, and Abilities:Effective oral, written, and interpersonal skillsAbility to work with limited supervisionAbility to effectively work with clients to provide payment solutions options as well as conceptualize and develop an instructional productExcellent customer service skillsAbility to be a team player and willing to work in a team environmentExcellent problem solving skillsAlong with the online application, please attach:Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"Cover Letter to be typed/pasted at the end of your application**Document size may not exceed 10 MB.**Minimum $50,000 commensurate with experience plus excellent benefitsEmployees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.Utah State University (USU) was founded in 1888 and is Utah's land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 "very high research activity" by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.USU's statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employees 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master's and 42 doctoral degrees. Learn more about USU.A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital.Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.The USU main campus is located in beautifulLogan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.USU is sensitive to the needs of dual career couples and provides aDual Career Assistance programto support careers for partners who are also seeking employment.USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university's ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.USU Land AcknowledgmentPlease visit our website to learn about Utah State's land acknowledgment of the eight tribes of Utah.Notice of Non-discriminationIn its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies:Executive Director of the Office of Equity Matthew Pinner,discrimination@usu.edu,Old Main Rm. 161, 435-797-1266Title IX CoordinatorHilary Renshaw,titleix@usu.edu, Old Main Rm. 161, 435-797-1266For further information regarding non-discrimination, please visithttps://equity.usu.edu/, or contact:U.S. Department of Education,Office of Assistant Secretary for Civil Rights,800-421-3481, OCR@ed.govU.S. Department of Education,Denver Regional Office, 303-844-5695,OCR.Denver@ed.gov*updated 04/18/2022

Keywords: Utah State University, Logan , Applications Administrator, Other , Logan, Utah