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Employee Relations Specialist

Company: Utah State University
Location: Logan
Posted on: November 24, 2022

Job Description:

Come join our HR Team as a Human Resources Employee Relations Specialist (Human Resources Specialist I)! Our team is dedicated to a positive customer experience and are empowered to engage employees so they can contribute their strongest personal talents to achieving the mission of the University.

This is the first level in the exempt Human Resources Specialist classification series. The employee will serve as a resource to employees throughout the University by interpreting policies and procedures, advising and recommending solutions, and providing guidance to ensure compliance with Human Resources policies and procedures. They collect and analyze data to determine program effectiveness, recommend changes and improvements in policies, procedures and practices, and conduct investigations.

We value diversity and have high expectations of performance and values. We believe in maintaining an open-minded approach to problem-solving, conflict management, and decision-making. Our staff members are team players who excel at building trusting relationships with customers and co-workers. We strive for a reputation of integrity. If you desire to work in such an environment and meet the qualifications, we welcome your application!

Exempt positions are eligible for excellent benefits including: 13 paid holidays, earn 22 days of paid leave and 12 days of sick leave per year, 50% tuition reduction for employee, spouse, and children, competitive health benefits packages and a generous contribution into your retirement. View more information here: Summary of Benefits 2022-2023

The Employee Relations Specialist must maintain strict confidentiality with case information. The responsibilities include the intake of Employee Relations cases, the creation and maintenance of the Employee Relations Requests for Assistance (RFA), participating in university investigations, drafting reports and advising on outcomes. They will also conduct and document moderately complex assignments where analysis of situations and data requires the review and interpretation of a variety of factors. This position also assists with intake and documentation for the Americans with Disabilities Act (ADA) and collects and analyzes exit interview data.

Employee Relations works collaboratively with other functional areas in Human Resources and the Office of Equity to promote and integrate the principles of equal opportunity, affirmative action, nondiscrimination, and inclusiveness at USU. The position documents these collaborative efforts and provides support during university risk assessments, case analysis and referrals. This position reports to the Employee Relations Specialist II.

Minimum Qualifications:

+ 6 years of experience in Human Resources or in a position with similar work; OR an equivalent combination of experience and education.

+ Experience partnering effectively with all organizational levels.

+ Must be able to travel occasionally to other USU statewide locations.

Preferred Qualifications:

+ Experience reviewing and working with highly confidential data.

+ Intermediate knowledge of workplace compliance.

+ Experience in responding to and maintaining compliance with external regulatory requirements.

+ Experience in working with case management systems (Service Now Case Management is a plus), complaint handling, and preventive trainings.

+ Experience in providing support to investigators or as a paralegal in a law firm.

+ In-depth understanding of policies overseen by the Office of Human Resources with policies, laws, and regulations.

+ Working knowledge and experience interpreting and analyzing employer policies and implementing processes, protocols and procedures.

+ A professional Human Resources certification.

Knowledge, Skills, and Abilities:

+ Ability to maintain a positive attitude and contribute both as an individual and a team member to achieve the goals of the department.

+ Sound interpersonal skills and ability to maintain confidentiality and handle sensitive information with tact and diplomacy.

+ Strong organizational skills; including the ability to effectively prioritize and meet deadlines, as well as multi-task in a fast-paced environment.

+ Able to learn and utilize multiple tools/applications/systems, including proficiency in Microsoft Word and Outlook.

+ Able to create and maintain documentation and author content.

+ Able to identify issues, gaps and propose solutions.

+ Able to make connections and build partnerships.

+ Necessary skills for success in this position:

+ Communicating:

+ Effective written and verbal communication skills. Skills in seeking more information and asking questions when assignments are unclear.

+ Sensitivity to cultural differences, ability to communicate respectfully and to work collaboratively.

+ Problem solving: Analyzes information and evaluates results to select the best solution and solve problems.

+ Monitoring: Measures performance of self; makes improvements and takes appropriate corrective action.

+ Critical Thinking: Comes to well-reasoned conclusions, solutions, and approaches to problems.

+ Active Listening: Gives full attention when others are speaking; listens to understand, asks questions as appropriate, and does not interrupt.

+ Service Orientation: Actively seeks opportunities to help others.

+ Conflict Resolution: Acts professionally when encountering customers who, at times, may have high emotions.

Along with the online application, please attach:

+ Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"

+ Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Minimum $41,000, Commensurate with experience plus excellent benefits.

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Utah State University (USU) was founded in 1888 and is Utah's land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 "very high research activity" by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

USU's statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employees 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master's and 42 doctoral degrees. Learn more about USU.

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university's ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.

USU Land Acknowledgment

Please visit our website to learn about Utah State's land acknowledgment of the eight tribes of Utah.

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Hilary Renshaw, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, Ut 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

*updated 10/2022

Requisition ID: 2022-5817

Street: 8800 Old Main Hill

Percent of Time or Hours per Week: 100%

Name: Finance & Administrative Service

Keywords: Utah State University, Logan , Employee Relations Specialist, Other , Logan, Utah

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