Student Services Coordinator II

Company: Utah State University
Location: Logan
Posted on: March 17, 2023

Job Description:

The Registrar's Office is seeking an experienced customer service representative (Student Services Coordinator II) to help us provide the best experience possible for our customers as we fulfil our primary responsibility of maintaining the accuracy, integrity, and security of student records - specifically related to registration, tuition & payment, grades, graduation, and transfer articulation. This position reports directly to the Associate Registrar and is crucial in ensuring the organization and integration of the hourly staff in supporting the workflow of the specific teams within Registrar's Office. Additionally, this person will be responsible for providing leadership and administrative support to our hourly employees. + Lead hourly staff in providing friendly, efficient service to Registrar Office customers and campus partners on multiple campuses and centers throughout the state of Utah. + Provide guidance and training for hourly staff. + Assist in providing leadership in the professional development of hourly staff and in addressing staffing issues that may arise. + Offer direct assistance and advice to the Associate Registrar regarding all functions and needs of the hourly staff. + Monitor office needs and recommend proactive solutions to avoid future problems while adhering to university policies and procedures. + Work both independently and in conjunction with office personnel in relevant functions of the Registrar's Office. + Pursue innovative and functional approaches to integrate office procedures and technologies (including but not limited to: Banner, EMS, and Curriculog) to serve USU students. + Collaborate with all teams regarding institutional processes in the student information system (Banner). + Support and advance the mission of the Registrar's Office. + Maintain the confidentiality of student records in compliance with the regulations of the Family Educational Rights and Privacy Act (FERPA). + Perform special projects as assigned. Minimum Qualifications + Four years of related experience; or an associate degree/vocational training plus two years of experience; or a bachelor's degree. + Extensive experience with Microsoft Office (Word, Excel, Outlook, and PowerPoint), and databases. + Strong verbal and written communication skills. Preferred Qualifications + Progressive professional experience leading employees. + Experience using the Banner student information system. + One year of supervisory experience. Knowledge, Skills and Abilities + Excellent customer service and interpersonal communication skills. + Able to switch from one thing to another with great ease. + Excellent computer skills and adaptability to new technologies. + Excellent critical thinking skills. + Skilled in creative problem solving. + Skilled with basic office equipment, including printers, copiers, and telephone systems. + Excellent organizational skills, attention to detail, and ability to prioritize tasks. + Experience in interpreting and apply various guidelines, policies, and procedures. Along with the online application, please attach: + Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV" + Cover Letter to be typed/pasted at the end of your application **Document size may not exceed 10 MB.** Minimum $34,000 commensurate with experience, plus excellent benefits Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. The Registrar's Office supports USU's mission of learning, discovery, and engagement by maintaining accurate records and ensuring compliance with curricular requirements. Registrar staff are able to track record and registration data and use it effectively to guide student registration practices and advising; help faculty understand implications of curricular decisions; help interpret and implement policy and suggest changes that better meet the intent of the educational philosophy of Utah State University. The Registrar's Office plays a strategic part of institutional efforts to manage enrollment. Our core values include: service, trust, integrity, collaboration, and compassion. Within the Registrar's Office, our teams include: + Registration + Tuition and Payment + Records + Graduation + Transfer Articulation + Academic Scheduling + Concurrent Enrollment + NCAA Academic Eligibility + University Catalog + Degree Audit The Registrar's Office is reporting unit of the Office of the Provost & Chief Academic Officer. For more information, please visit our website at Utah State University (USU) was founded in 1888 and is Utah's land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 "very high research activity" by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years. USU's statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master's and 42 doctoral degrees. Learn more about USU. A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good. The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region. USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment. USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university's ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at . USU Land Acknowledgment Please visit our website to learn about Utah State's land acknowledgment of the eight tribes of Utah. Notice of Non-discrimination In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law. The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies: Executive Director of the Office of Equity Matthew Pinner, , Distance Education Rm. 401, 435-797-1266 Title IX Coordinator Matthew Pinner, , Distance Education Rm. 404, 435-797-1266 Mailing address: 5100 Old Main Hill, Logan, Ut 84322 For further information regarding non-discrimination, please visit or contact: U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, U.S. Department of Education, Denver Regional Office, 303-844-5695, *updated 11/2022 Requisition ID: 2023-6186 Street: 8800 Old Main Hill Job Classification: Non-Exempt Percent of Time or Hours per Week: 40 Hours per week Name: Registrars Office

Keywords: Utah State University, Logan , Student Services Coordinator II, Other , Logan, Utah