Student Services Coordinator II
Company: Utah State University
Location: Logan
Posted on: March 17, 2023
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Job Description:
The Registrar's Office is seeking an experienced customer
service representative (Student Services Coordinator II) to help us
provide the best experience possible for our customers as we fulfil
our primary responsibility of maintaining the accuracy, integrity,
and security of student records - specifically related to
registration, tuition & payment, grades, graduation, and transfer
articulation. This position reports directly to the Associate
Registrar and is crucial in ensuring the organization and
integration of the hourly staff in supporting the workflow of the
specific teams within Registrar's Office. Additionally, this person
will be responsible for providing leadership and administrative
support to our hourly employees. + Lead hourly staff in providing
friendly, efficient service to Registrar Office customers and
campus partners on multiple campuses and centers throughout the
state of Utah. + Provide guidance and training for hourly staff. +
Assist in providing leadership in the professional development of
hourly staff and in addressing staffing issues that may arise. +
Offer direct assistance and advice to the Associate Registrar
regarding all functions and needs of the hourly staff. + Monitor
office needs and recommend proactive solutions to avoid future
problems while adhering to university policies and procedures. +
Work both independently and in conjunction with office personnel in
relevant functions of the Registrar's Office. + Pursue innovative
and functional approaches to integrate office procedures and
technologies (including but not limited to: Banner, EMS, and
Curriculog) to serve USU students. + Collaborate with all teams
regarding institutional processes in the student information system
(Banner). + Support and advance the mission of the Registrar's
Office. + Maintain the confidentiality of student records in
compliance with the regulations of the Family Educational Rights
and Privacy Act (FERPA). + Perform special projects as assigned.
Minimum Qualifications + Four years of related experience; or an
associate degree/vocational training plus two years of experience;
or a bachelor's degree. + Extensive experience with Microsoft
Office (Word, Excel, Outlook, and PowerPoint), and databases. +
Strong verbal and written communication skills. Preferred
Qualifications + Progressive professional experience leading
employees. + Experience using the Banner student information
system. + One year of supervisory experience. Knowledge, Skills and
Abilities + Excellent customer service and interpersonal
communication skills. + Able to switch from one thing to another
with great ease. + Excellent computer skills and adaptability to
new technologies. + Excellent critical thinking skills. + Skilled
in creative problem solving. + Skilled with basic office equipment,
including printers, copiers, and telephone systems. + Excellent
organizational skills, attention to detail, and ability to
prioritize tasks. + Experience in interpreting and apply various
guidelines, policies, and procedures. Along with the online
application, please attach: + Resume/CV to be uploaded at the
beginning of your application in the Candidate Profile under
"Resume/CV" + Cover Letter to be typed/pasted at the end of your
application **Document size may not exceed 10 MB.** Minimum $34,000
commensurate with experience, plus excellent benefits Employees
work indoors and are protected from weather and/or contaminants,
but not, necessarily, occasional temperature changes. The employee
is regularly required to sit and often uses repetitive hand
motions. The Registrar's Office supports USU's mission of learning,
discovery, and engagement by maintaining accurate records and
ensuring compliance with curricular requirements. Registrar staff
are able to track record and registration data and use it
effectively to guide student registration practices and advising;
help faculty understand implications of curricular decisions; help
interpret and implement policy and suggest changes that better meet
the intent of the educational philosophy of Utah State University.
The Registrar's Office plays a strategic part of institutional
efforts to manage enrollment. Our core values include: service,
trust, integrity, collaboration, and compassion. Within the
Registrar's Office, our teams include: + Registration + Tuition and
Payment + Records + Graduation + Transfer Articulation + Academic
Scheduling + Concurrent Enrollment + NCAA Academic Eligibility +
University Catalog + Degree Audit The Registrar's Office is
reporting unit of the Office of the Provost & Chief Academic
Officer. For more information, please visit our website at Utah
State University (USU) was founded in 1888 and is Utah's land-grant
and space-grant university. USU is one of only 146 research
institutions in the U.S. classified as R1 "very high research
activity" by the Carnegie Classification of Institutions of Higher
Education. As one of the two premier research institutions in Utah,
USU provides a high-quality education at an affordable price. With
its main campus in Logan, the university serves approximately
27,500 students, including 24,255 undergraduates and 3,171 graduate
students. USU Online has served students from all 50 states and 55
countries for 25 years. USU's statewide system features three
residential campuses, 30 total campus locations, and 23 Extension
education centers. The university employs 903 full-time faculty
members, 124 executive administrators, and 1,649 full-time support
staff. USU offers 115 undergraduate majors, as well as 91 master's
and 42 doctoral degrees. Learn more about USU. A core
characteristic of USU is engagement with communities and people in
economic development, improvements to quality of life, and human
capital. Through the practical application of knowledge, the
University and its faculty engage and share expertise with the
state, nation, and world, preserving the historical land-grant
tradition of partnering with communities to address critical
societal issues in the interest of the public good. The USU main
campus is located in beautiful Logan, Utah, a city of about 50,000
situated in a picturesque mountain valley about 80 miles north of
Salt Lake City. Outstanding recreational opportunities abound in
the nearby mountains and proximate region. USU is sensitive to the
needs of dual career couples and provides a Dual Career Assistance
program to support careers for partners who are also seeking
employment. USU endeavors to provide reasonable accommodations to
ensure equal access in all aspects of employment to qualified
persons with disabilities. To request a reasonable accommodation
for a disability, please contact the university's ADA Coordinator
in the Human Resource office at 435-797-0122 or submit a request at
. USU Land Acknowledgment Please visit our website to learn about
Utah State's land acknowledgment of the eight tribes of Utah.
Notice of Non-discrimination In its programs and activities,
including in admissions and employment, Utah State University does
not discriminate or tolerate discrimination, including harassment,
based on race, color, religion, sex, national origin, age, genetic
information, sexual orientation, gender identity or expression,
disability, status as a protected veteran, or any other status
protected by University policy, Title IX, or any other federal,
state, or local law. The following individuals have been designated
to handle inquiries regarding the application of Title IX and its
implementing regulations and/or USU's non-discrimination policies:
Executive Director of the Office of Equity Matthew Pinner, ,
Distance Education Rm. 401, 435-797-1266 Title IX Coordinator
Matthew Pinner, , Distance Education Rm. 404, 435-797-1266 Mailing
address: 5100 Old Main Hill, Logan, Ut 84322 For further
information regarding non-discrimination, please visit or contact:
U.S. Department of Education, Office of Assistant Secretary for
Civil Rights, 800-421-3481, U.S. Department of Education, Denver
Regional Office, 303-844-5695, *updated 11/2022 Requisition ID:
2023-6186 Street: 8800 Old Main Hill Job Classification: Non-Exempt
Percent of Time or Hours per Week: 40 Hours per week Name:
Registrars Office
Keywords: Utah State University, Logan , Student Services Coordinator II, Other , Logan, Utah
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