Parts Support Specialist
Company: Miele Group
Location: Logan
Posted on: March 19, 2023
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Job Description:
Position Description Parts Support Specialist City Logan State
Utah It's a good time to be with Miele! Job Purpose To provide
assistance to Miele Service Partners, Customers and Consumers in
the selection and ordering of parts or accessories. Delivering
information and resolving issues in an accurate and timely manner.
Must work well with a team of people who are committed to
continuing the company's high growth rate. Key Responsibilities
Maintain an in-depth knowledge of products, pricing and services
offered Strong attention to detail and high level of accuracy is
needed Verify data. Create and edit all sales orders in adherence
to company guidelines and processes Know, identify,and act
according to Miele Customer Experience Standards Inform customers
of changes to order expectations Follow up with Engineering or
Sales on customer issues Establish, maintain, and update files,
records, and other documents Investigate and respond to
inter-departmental and customer inquiries Meet quality,
productivity, turnaround time and other expectations Contribute to
growing department's capabilities which may include assisting to
build more scalable processes, supporting documentation and/or
metric needs, improving quality, etc. Use and maintain discretion
handling confidential matters including finance, legal, sales, and
operations Requirements High School diploma or GED required Minimum
of 2 years experience in a customer service role or order
processing role in a sales environment preferred Experience with
Contact Center business systems and management practices preferred
Demonstrated excellence in communication (written and verbal) with
internal and external customers Basic knowledge of MS Office
including Excel, Word, and PowerPoint Ability to work independently
Excellent data entry skills to quickly and accurately review and
input data Effective communication (both verbal and written) and
organizational skills Superior phone etiquette and ability to deal
effectively with internal or external customers, peers and
management Reliability Good problem solving skills Limited travel
may be required (
Keywords: Miele Group, Logan , Parts Support Specialist, Other , Logan, Utah
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here to apply!
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