Desktop Support Administrator

Company: Mettel
Location: Salt Lake City
Posted on: May 8, 2024

Job Description:

Desktop Support Administrator w/MetTelSalt Lake City, Utah OfficeSummary:Under general direction, provides support to end-users for PC, server, applications, and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.Competencies:Office 365 email administration, shared resources, distribution list, rules.Familiar with Microsoft active directory account management, Group Policy objects as they pertain wot end user computer settings. .Familiarity with office 365 application suite including demonstrated proficiency with Microsoft teams and outlookSupporting both Android and Iphone mobile phone user profiles.Apple Macbook experience a plus.Duties / Responsibilities:Provide IT services to MetTel employees byWorking within the ticketing system, document all efforts in the ticketing system. Monitors and tracks issues to ensure accurate resolution.Installing and configuring computers and laptopsInstalling and supporting software packages.Diagnosing and solving hardware/software faultsSetting up new users with accounts within the MetTel system and office 365 platformProviding new users with access to secured resources and applications.Maintain ongoing communications with support teams regarding application issue resolution and general workstation management support.Work with key platform vendors for support to resolve issues as well as platform strategy development.This job includes investigating andcollecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.Responds to complex technical problems/issues related to hardware, software and networking via email and phone.Able to simultaneously support numerous customer bases with separate policy, procedural and ticketing requirements. Assists customers by remotely diagnosing problems and providing resolutions for technical and service-related issues. Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Identifies and provides input on unique or recurring customer problems. Proactively track and update all software and hardware for patches and end of life support status. Escalates more complex customer technical issues to next level of support. Flexible schedule to accommodate non-standard business requirements.Ability to perform quality work within deadlines with or without direct supervision.Interact professionally with other employees, customers and suppliers.Travel:Some travel to other company locations or headquarters may be required.Education and Experience Requirements:Must have a minimum of 2 years of Windows and/or End User Device EngineeringBachelor's degree in computer science or a related fieldFamiliar with standard concepts, practices, and procedures related to desktop support and hardware.Demonstrated proficiency in Microsoft office products.Demonstrated understanding of Anti-Virus solutions, deployment and governance.Knowledge of Microsoft System center and configuration manager a plus.Experience with email systems Exchange server and office 365. Troubleshooting email flow and delivery status.Knowledge of VMware VDI solutions a plus.Preferred Education / Experience:Microsoft 365 Certified Modern Desktop administrator or similar certifications preferred.Why MetTel?MetTel is a cuttingedge telecom service provider delivering software and telecom services to enterprise companies nationwide. Our teams help create next-generation systems to meet the challenge of today's rapidly changing business climate, and set new standards for the telecom industry. From traditional voice to advanced services, MetTel's extensive partnerships enable us to deliver a complete portfolio of services in the United States, Canada and Puerto Rico as well as global MPLS and VoIP solutions. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is $50K - $55K annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.by Jobble

Keywords: Mettel, Logan , Desktop Support Administrator, Other , Salt Lake City, Utah