Customer Service Representative
Company: Advanced Call Center Technologies
Posted on: November 23, 2020
Advanced Call Center Technologies is hiring full-time Customer
Service Representatives! Pure customer care with no selling, base
plus bonus for achieving performance targets - with huge earning
Interviews are actively being scheduled for Customer Service
Representatives (CSR) in Logan, UT. Local Applicants only
Your health and safety are important to us. We have implemented
COVID-19 safety measures in place for our interviewing process and
Customer Service Agents at ACT support American businesses across
industries and across the USA. Through our new programs, you will
have the opportunity to fast track your personal advancement within
the company. You can turn this "job" into a long term career with
Advanced Call-Center Technologies Today!
Customer Service Representatives at ACT provide pure client
support, with no selling! You will be bonus eligible based on your
job performance and individual metrics.
--- We contribute to the cost of your health care, making benefits
affordable for you, your spouse, and/or children after 90 days.
--- Paid time off and paid holidays after 90 days.
--- Hourly and overtime pay, with tremendous bonus
--- Flexible full time schedules.
--- Paid training, so you can be successful even without
--- Opportunities to advance within the company.
--- Fantastic supervisors and a positive work environment.
When you are a CSR at ACT you will experience a work culture that
has easy hours, excellent benefits at a reduced cost, optional pet
insurance, bonuses based on your personal performance, job
stability with full time hours, ongoing training, and room for your
The ACT Logan location is experiencing incredible growth, which is
creating a lot of new roles and promotions. We like to promote from
within-as a matter of fact, 95% of our Logan Leadership has been
promoted from this CSR position.
As a Customer Service Representative you will use your excellent
communication and interpersonal skills to receive inbound calls
from consumers and assist them with billing inquiries, payments,
credits, fraud alerts, internet and cell phone services, and
Read over the responsibilities and skills, if you identify with
what it takes to be a stellar CSR, click "Apply now" and let us
know who you are.
Education requirements --- High school diploma or GED Experience
requirements --- Minimum of 3 months experience in a customer
service focused role.
--- Preferred experience with business lines in Finance and
Healthcare and Account Services. Qualifications --- Must be able to
successfully pass criminal background check.
--- Must be a problem solver.
--- Self-driven and motivated to meet individual service goals.
Responsibilities --- Answering calls from customers looking for
assistance with their account. These could include questions on
outstanding balances, credit lines, how to obtain a title, or a
change of address.
--- Using several computer applications to log and locate
information which will be used to identify, research, and resolve
customer issues, answer questions, or identify a solution.
--- Responding promptly to customer needs. Asking for the customers
feedback to improve service.
--- Maintaining confidentiality. Listening to others without
interrupting. Keeping emotions under control, and remaining open to
others' ideas and try new things.
--- Speaking clearly and persuasively in both positive or negative
situations. Listening and getting clarification. Responding quickly
and effectively to customer questions.
--- Looking for ways to improve and promote quality. Applying
feedback to improve personal performance. Monitoring your own work
to ensure quality.
Skills --- Problem solving skills.
--- Data entry and basic computer skills.
--- Self-driven and motivated to meet individual quality goals.
--- Ability to multitask. Work hours --- Full time with various
Associates at ACT enjoy a supportive work community that fosters
career growth, offering advancements into an array of industry
verticals and our internal operations.
ACT provides Equal Employment Opportunities (EEO) to all employees
and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics. In
addition to federal law requirements, ACT complies with applicable
state and local laws governing nondiscrimination in employment in
every location in which the company has facilities.
Keywords: Advanced Call Center Technologies, Logan , Customer Service Representative, Sales , Logan, Utah
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