Call Center Agent - Parts Coordinator
Company: Miele
Location: Logan
Posted on: January 13, 2021
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Job Description:
Provide support to consumers, sales personnel and technicians in
coordinating sales orders for parts and consumables.Duties and
Responsibilities* Answer a middle to high volume of inbound phone
calls (60 -70 per day) from consumers, sales personnel and
technicians* Identify parts needed based on the descriptions given
by a caller.* Complete payment for non-warranty orders.* Provide
tracking information for completed orders.* Develop and maintain
the highest level of customer satisfaction and customer relations.*
Check part availability and pricing upon request. * Help
Technicians and Service Manager by gathering information they
require to perform their duties.* Research and answer any parts
questions Regional Sales Representatives may have.* Follow proper
procedures to document and address customer's issues.* Resolve
escalated customer complaints without the need for supervisor
intervention.Requirements* 18 months related experience* Some
mechanical aptitude * Good computer skills with knowledge of
Microsoft Office (Excel, Word, etc---)* A working knowledge of
computer software* Ability to manage difficult customer situations*
Ability to apply concepts of basic math* Ability to Work
Independently with Minimal Instruction* Some prior call center
experience preferred* Ability to read and interpret documents such
as safety rules, schematics, operation and maintenance manuals in
English* Ability to read write and comprehend instructions,
correspondence, and memos in English* Ability to multi-task* High
school diploma or general education degree (GED)* Excellent
customer service and communication skillsInterested candidates that
possess dedication, the skills to exceed our customer's
expectations as detailed herein and the drive to join a growing
appliance brand are encouraged to apply online at
www.mieleusa.com--. ABOUT MIELEThere are only a few brands in the
world that have sustained their vision, traditions and high-quality
standard for more than a century. Fewer still that can claim
consistent family ownership and international brand name integrity.
And only one that is recognized for creating the world's most
innovative appliances. Founded in Germany in 1899 with a single
promise of Immer Besser, a phrase meaning Forever Better, Miele has
dynamically grown to become the world's largest family-owned and
operated appliance company with over 16,600 employees, 12
production facilities, representation in nearly 100 countries and
annual turnover of USD$3.62bn (2009/10).As a premium appliance
brand represented on all continents, Miele is steadfastly committed
to the highest quality, performance and environmental standards.
The company's innovative heritage, state-of-the-art design and
engineering aesthetic have inspired comparison to other powerhouse
German brands synonymous with innovation: Mercedes-Benz and
BMW.Miele's range of exceptional consumer appliances includes:
vacuum cleaners; laundry systems; rotary irons; dishwashers;
built-in convection, speed, steam and combi-steam ovens; cooktops;
ventilation hoods; refrigeration; wine storage and coffee systems.
Additionally, Miele Professional (the commercial product division)
offers dishwashers, washing machines, tumble dryers and rotary
irons for commercial use as well as washer-disinfectors for
medical, dental and laboratory applications. To research further,
we invite you to visit mieleusa.com for complete and detailed
product information or miele-sustainability.com for our public
communication regarding Miele's commitment to our environment and
its employees.Miele is an Equal Opportunity Employer and supports
and enforces a drug-free workplace. EOE/AA:M/F/D/V
Keywords: Miele, Logan , Call Center Agent - Parts Coordinator, Sales , Logan, Utah
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