Customer Service Representative
Company: Advanced Call Center Technologies
Posted on: January 15, 2021
Advanced Call Center Technologies is hiring full-time Customer
Service Representatives! Pure customer care with no selling, base
plus bonus for achieving performance targets - with huge earning
potential!Interviews are actively being scheduled for Customer
Service Representatives (CSR) in Logan, UT. Local Applicants only
please!Your health and safety are important to us. We have
implemented COVID-19 safety measures in place for our interviewing
process and employees.Customer Service Agents at ACT support
American businesses across industries and across the USA. Through
our new programs, you will have the opportunity to fast track your
personal advancement within the company. You can turn this "job"
into a long term career with Advanced Call-Center Technologies
Today!Customer Service Representatives at ACT provide pure client
support, with no selling! You will be bonus eligible based on your
job performance and individual metrics.We offer:--- We contribute
to the cost of your health care, making benefits affordable for
you, your spouse, and/or children after 90 days.--- Paid time off
and paid holidays after 90 days.--- Hourly and overtime pay, with
tremendous bonus opportunities.--- Flexible full time schedules.---
Paid training, so you can be successful even without experience.---
Opportunities to advance within the company.--- Fantastic
supervisors and a positive work environment.When you are a CSR at
ACT you will experience a work culture that has easy hours,
excellent benefits at a reduced cost, optional pet insurance,
bonuses based on your personal performance, job stability with full
time hours, ongoing training, and room for your career
advancement!The ACT Logan location is experiencing incredible
growth, which is creating a lot of new roles and promotions. We
like to promote from within-as a matter of fact, 95% of our Logan
Leadership has been promoted from this CSR position.As a Customer
Service Representative you will use your excellent communication
and interpersonal skills to receive inbound calls from consumers
and assist them with billing inquiries, payments, credits, fraud
alerts, internet and cell phone services, and mortgage
servicing.Read over the responsibilities and skills, if you
identify with what it takes to be a stellar CSR, click "Apply now"
and let us know who you are. Education requirements --- High school
diploma or GED Experience requirements --- Minimum of 3 months
experience in a customer service focused role.
--- Preferred experience with business lines in Finance and
Healthcare and Account Services. Qualifications --- Must be able to
successfully pass criminal background check.
--- Must be a problem solver.
--- Self-driven and motivated to meet individual service goals.
Responsibilities --- Answering calls from customers looking for
assistance with their account. These could include questions on
outstanding balances, credit lines, how to obtain a title, or a
change of address.
--- Using several computer applications to log and locate
information which will be used to identify, research, and resolve
customer issues, answer questions, or identify a solution.
--- Responding promptly to customer needs. Asking for the customers
feedback to improve service.
--- Maintaining confidentiality. Listening to others without
interrupting. Keeping emotions under control, and remaining open to
others' ideas and try new things.
--- Speaking clearly and persuasively in both positive or negative
situations. Listening and getting clarification. Responding quickly
and effectively to customer questions.
--- Looking for ways to improve and promote quality. Applying
feedback to improve personal performance. Monitoring your own work
to ensure quality.
Skills --- Problem solving skills.
--- Data entry and basic computer skills.
--- Self-driven and motivated to meet individual quality goals.
--- Ability to multitask. Work hours --- Full time with various
Associates at ACT enjoy a supportive work community that fosters
career growth, offering advancements into an array of industry
verticals and our internal operations.
ACT provides Equal Employment Opportunities (EEO) to all employees
and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics. In
addition to federal law requirements, ACT complies with applicable
state and local laws governing nondiscrimination in employment in
every location in which the company has facilities.
Keywords: Advanced Call Center Technologies, Logan , Customer Service Representative, Sales , Logan, Utah
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