Customer Service Representative
Company: Advanced Call Center Technologies
Location: Logan
Posted on: January 15, 2021
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Job Description:
Advanced Call Center Technologies is hiring full-time Customer
Service Representatives Pure customer care with no selling , base
plus bonus for achieving performance targets - with huge earning
potential Interviews are actively being scheduled for Customer
Service Representatives (CSR) in Logan, UT. Local Applicants only
please Your health and safety are important to us. We have
implemented COVID-19 safety measures in place for our interviewing
process and employees. Customer Service Agents at ACT support
American businesses across industries and across the USA. Through
our new programs, you will have the opportunity to fast track your
personal advancement within the company. You can turn this "job"
into a long term career with Advanced Call-Center Technologies
Today Customer Service Representatives at ACT provide pure client
support, with no selling You will be bonus eligible based on your
job performance and individual metrics. We offer: --- We contribute
to the cost of your health care, making benefits affordable for
you, your spouse, and/or children after 90 days. --- Paid time off
and paid holidays after 90 days. --- Hourly and overtime pay, with
tremendous bonus opportunities. --- Flexible full time schedules.
--- Paid training, so you can be successful even without
experience. --- Opportunities to advance within the company. ---
Fantastic supervisors and a positive work environment. When you are
a CSR at ACT you will experience a work culture that has easy
hours, excellent benefits at a reduced cost, optional pet
insurance, bonuses based on your personal performance, job
stability with full time hours, ongoing training, and room for your
career advancement The ACT Logan location is experiencing
incredible growth, which is creating a lot of new roles and
promotions. We like to promote from within---as a matter of fact,
95% of our Logan Leadership has been promoted from this CSR
position. As a Customer Service Representative you will use your
excellent communication and interpersonal skills to receive inbound
calls from consumers and assist them with billing inquiries,
payments, credits, fraud alerts, internet and cell phone services,
and mortgage servicing. Read over the responsibilities and skills,
if you identify with what it takes to be a stellar CSR, click
"Apply now" and let us know who you are. Education requirements ---
High school diploma or GED Experience requirements --- Minimum of 3
months experience in a customer service focused role. --- Preferred
experience with business lines in Finance and Healthcare and
Account Services. Qualifications --- Must be able to successfully
pass criminal background check. --- Must be a problem solver. ---
Self-driven and motivated to meet individual service goals.
Responsibilities --- Answering calls from customers looking for
assistance with their account. These could include questions on
outstanding balances, credit lines, how to obtain a title, or a
change of address. --- Using several computer applications to log
and locate information which will be used to identify, research,
and resolve customer issues, answer questions, or identify a
solution. --- Responding promptly to customer needs. Asking for the
customers feedback to improve service. --- Maintaining
confidentiality. Listening to others without interrupting. Keeping
emotions under control, and remaining open to others' ideas and try
new things. --- Speaking clearly and persuasively in both positive
or negative situations. Listening and getting clarification.
Responding quickly and effectively to customer questions. ---
Looking for ways to improve and promote quality. Applying feedback
to improve personal performance. Monitoring your own work to ensure
quality. Skills --- Problem solving skills. --- Data entry and
basic computer skills. --- Self-driven and motivated to meet
individual quality goals. --- Ability to multitask. Work hours ---
Full time with various schedules available. Associates at ACT enjoy
a supportive work community that fosters career growth, offering
advancements into an array of industry verticals and our internal
operations. ACT provides Equal Employment Opportunities (EEO) to
all employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, ACT complies with
applicable state and local laws governing nondiscrimination in
employment in every location in which the company has
facilities.
Keywords: Advanced Call Center Technologies, Logan , Customer Service Representative, Sales , Logan, Utah
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