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Customer Service Representative (Prismview)

Company: Samsung
Location: Logan
Posted on: November 19, 2021

Job Description:

Position SummaryMaking the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.Role and ResponsibilitiesThe Customer Service Representative will be responsible for providing service to the customer base for all care and repair related issues. Specific responsibilities include:Provide client support and technical issue resolution via E-mail, phone and other electronic mediumConfiguration of company equipment to allow connection via VNC, webcam and additional proprietary software from the internet. (Modems/ Routers port forwarding)Actively update the service database with relevant informationConfigure software to run customer equipment (digital billboards)Obtain general understanding of OS and application operations related to company offered servicesIdentify and correct or advise, on operational issues in client computer systemsPerform light lifting 40 lbs.Perform creation of new assets using company provided software toolsOther duties as tasked by department leadershipEscalate unresolved issues to the CSR LeadReport any and all repetitive issues to the CSR Lead and or the CSS SupervisorSkills and QualificationsHigh School Diploma or equivalentMinimum 1 year experience in technical support fieldAbility to calmly and professionally assist the customer with support informationAbility to trouble shoot various network configurations, computer systems and basic electronic circuitsAbility to work independently and efficiently to meet deadlinesAbility to promptly answer support related email, phone calls and other electronic communicationSelf-motivated, detail-oriented and organizedAbility to explain technical details in an easy-to-understand, step-by-step mannerProficient in internet related applications such as FTP clients and Firewall routersExcellent communication (oral and written), interpersonal, organizational, and presentation skillsTyping proficiency: 25-40 wpmPatient manner in dealing with non-computer-literate customers while working through some complex situationsAbility to understand networks, computer systems and basic electronic components and function#LI-PS1* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.by Jobble

Keywords: Samsung, Logan , Customer Service Representative (Prismview), Sales , Logan, Utah

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