Customer Service Representative
Company: Vivint
Location: Logan
Posted on: September 17, 2023
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Job Description:
Job Description
Who We Are:
Our mission is to redefine the home experience through
intelligently designed products and services delivered to every
home by people who care.
Customer Service Specialist
If you are career-minded with strong goals, then we want you to
join our award-winning department.
Our Customer Service team continues to grow. We are looking for
high-potential and quality individuals to join Vivint. Our team is
obsessed with our proven customer service experience to ensure
protection and peace of mind to all customers and homeowners
nationwide.
Why join our team?
Purpose-driven work, competitive compensation, dynamic and fun work
environment, growth and development opportunities.
Position Details:
Paid Full Time Training: Mandatory training, 8:00am-4:30pm Monday -
Friday
No weekends
Starting Rate: $15.75-$16.75/hr
We want you to grow with us! Potential to make up to $19.75/ hr
within your first year.
Must be able to commute to our office in Lindon, UT or Logan,
UT.
*This job application is for multiple customer service positions.
*
Essential Function/Responsibilities:
Answer inbound calls from Vivint customers & employees
Understand our home automation/alarm system well enough to
effectively help customers resolve concerns and extend
services.
Work with our customer billing system to receive account payments,
correct errors, and make necessary adjustments to customer contract
obligations.
Be an advocate for our customers, creating peace of mind
Provide personalized solutions
Accurately document and update records in required systems
Generate customer interest by outlining the value in the services &
products we offer
Build customer loyalty through exceptional customer service
What Will Make You Successful :
Computer Savvy (Ex. 35+ WPM, ability to navigate different/new
software).
Reliability. Showing up for your customers every day.
Thinking Critically and collaborating when you need help
Customer Focused. We are obsessed with giving award-winning
customer service and delivering peace of mind to our customers
nationwide.
Company Benefits:
10 Paid Holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan + Employer Match
Paid Maternity, Paternity, & Adoption Leave
Career Development and Leadership opportunities
Employee Perks:
Access to our private health clinic and 24/7 Gym, located at our
corporate campuses in Provo and Logan
Weekends off available
Flexible scheduling - must be able to commit to your schedule for
the first 90 days
Mental health resources, including free, professional, and
confidential counseling services available 24/7.
Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride,
Vivint Veterans
Employee pricing on Vivint products
Opportunity to make a meaningful impact in the communities where
you work and live with our Vivint Gives Back organization
Discounts with various national companies and vendors
Casual dress code
Vivint Values:
Honesty and Integrity Come First - Do the right thing
Customer Obsession is Our Advantage - A relentless passion to serve
the customer
Innovation is Essential - Today's innovation is tomorrow's
lifeblood
We Win Together - Individuals win games; teams win
championships
Exceptional is Expected - Talk is cheap; create value, not just
motion
We Give Back: Helping people is core to our DNA
FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:
Vivint is an equal opportunity employer, does not consider any
protected traits ( e.g., race, creed, color, religion, gender,
national origin, non-job-related disability, age, or any other
protected trait) when hiring-under---federal, state and local laws.
We are a drug-free environment.--- We don't conduct pre-employment
drug screening; however, we do conduct random drug testing on
site.
If you are an active Vivint employee, please apply through Workday
by searching "Find Jobs".
Vivint is a leading smart home company in North America. Vivint
delivers an integrated smart home system with in-home consultation,
professional installation and support delivered by its Smart Home
Pros, as well as 24/7 customer care and monitoring. Dedicated to
redefining the home experience with intelligent products and
services, Vivint serves more than 1.8 million customers throughout
the U.S. and Canada. Vivint was named by Forbes as the "Best Home
Security Company of 2022" as well as making Forbes' list of "Best
Employers for Diversity 2022". The company is the largest tech
employer in Utah while being Newsweek's Top 100 "Most Loved
Workplaces" in the US for 2021 and is on Inc Magazine's Best Led
Companies list. For more information, visit www.vivint.com.
Vivint Smart Home is aware and addressing the rapidly evolving
situation with the COVID-19 virus. We want you to know that we are
monitoring the virus and impact closely and taking actions to keep
our workplace healthy and minimize disruptions to our customers.
Now more than ever we appreciate the importance of coming together
to protect families and their homes. Some of these measures that
relate to candidates include virtual interviews, and work-from-home
opportunities. We value you as a candidate and hope you and your
families stay healthy and appreciate your support in keeping our
global community safe during these unprecedented times. Thank
you.
Keywords: Vivint, Logan , Customer Service Representative, Sales , Logan, Utah
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