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Customer Service Representative

Company: Vivint
Location: Logan
Posted on: September 17, 2023

Job Description:

Job Description
Who We Are:
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
Customer Service Specialist
If you are career-minded with strong goals, then we want you to join our award-winning department.
Our Customer Service team continues to grow. We are looking for high-potential and quality individuals to join Vivint. Our team is obsessed with our proven customer service experience to ensure protection and peace of mind to all customers and homeowners nationwide.
Why join our team?
Purpose-driven work, competitive compensation, dynamic and fun work environment, growth and development opportunities.
Position Details:

  • Paid Full Time Training: Mandatory training, 8:00am-4:30pm Monday - Friday

  • No weekends

  • Starting Rate: $15.75-$16.75/hr

  • We want you to grow with us! Potential to make up to $19.75/ hr within your first year.

  • Must be able to commute to our office in Lindon, UT or Logan, UT.

  • *This job application is for multiple customer service positions. *

    Essential Function/Responsibilities:

    • Answer inbound calls from Vivint customers & employees

    • Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services.

    • Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.

    • Be an advocate for our customers, creating peace of mind

    • Provide personalized solutions

    • Accurately document and update records in required systems

    • Generate customer interest by outlining the value in the services & products we offer

    • Build customer loyalty through exceptional customer service

      What Will Make You Successful :

      • Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).

      • Reliability. Showing up for your customers every day.

      • Thinking Critically and collaborating when you need help

      • Customer Focused. We are obsessed with giving award-winning customer service and delivering peace of mind to our customers nationwide.

        Company Benefits:

        • 10 Paid Holidays

        • Paid/Unpaid time off

        • Medical/dental/vision/life coverage

        • 401(k) Plan + Employer Match

        • Paid Maternity, Paternity, & Adoption Leave

        • Career Development and Leadership opportunities

          Employee Perks:

          • Access to our private health clinic and 24/7 Gym, located at our corporate campuses in Provo and Logan

          • Weekends off available

          • Flexible scheduling - must be able to commit to your schedule for the first 90 days

          • Mental health resources, including free, professional, and confidential counseling services available 24/7.

          • Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans

          • Employee pricing on Vivint products

          • Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization

          • Discounts with various national companies and vendors

          • Casual dress code

            Vivint Values:

            • Honesty and Integrity Come First - Do the right thing

            • Customer Obsession is Our Advantage - A relentless passion to serve the customer

            • Innovation is Essential - Today's innovation is tomorrow's lifeblood

            • We Win Together - Individuals win games; teams win championships

            • Exceptional is Expected - Talk is cheap; create value, not just motion

            • We Give Back: Helping people is core to our DNA


              • https://www.youtube.com/watch?v=d2f4KguloeU

                Vivint is an equal opportunity employer, does not consider any protected traits ( e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under---federal, state and local laws. We are a drug-free environment.--- We don't conduct pre-employment drug screening; however, we do conduct random drug testing on site.
                If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
                Vivint is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.8 million customers throughout the U.S. and Canada. Vivint was named by Forbes as the "Best Home Security Company of 2022" as well as making Forbes' list of "Best Employers for Diversity 2022". The company is the largest tech employer in Utah while being Newsweek's Top 100 "Most Loved Workplaces" in the US for 2021 and is on Inc Magazine's Best Led Companies list. For more information, visit www.vivint.com.
                Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.

Keywords: Vivint, Logan , Customer Service Representative, Sales , Logan, Utah

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