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Technical Support Customer Service Rep.

Company: Prismview
Location: Logan
Posted on: November 24, 2018

Job Description:

The Technical Support Customer Service Representative will be responsible for providing service to the customer base for all care and repair related issues. Job Function: Provide client support and technical issue resolution vie E-mail, phone and other electronic medium. Responsibilities: Provide client support and technical issue resolution via E-mail, phone and other electronic medium Configuration of company equipment to allow connection via VNC, webcam and additional proprietary software from the internet. (Modems/ Routers port forwarding) Actively update the service database with relevant information Configure software to run customer equipment (digital billboards) Obtain general understanding of OS and application operations related to company offered services Identify and correct or advise, on operational issues in client computer systems Perform light lifting 40 lbs. Perform creation of new assets using company provided software tools Other duties as tasked by department leadership Escalate unresolved issues to the CSR Lead Report any and all repetitive issues to the CSR Lead and or the CSS Supervisor Required Skills: High School Diploma or G.E.D. equivalent Minimum 1 year experience in technical support field Knowledge, Skills and Abilities: Ability to calmly and professionally assist the customer with support information Ability to trouble shoot various network configurations, computer systems and basic electronic circuits Ability to work independently and efficiently to meet deadlines Ability to promptly answer support related email, phone calls and other electronic communication Self-motivated, detail-oriented and organized Ability to explain technical details in an easy-to-understand, step-by-step manner Proficient in internet related applications such as FTP clients and Firewall routers Excellent communication (oral and written), interpersonal, organizational, and presentation skills Typing proficiency: 25-40 WPM Patient manner in dealing with non-computer-literate customers while working through some complex situations Ability to understand networks, computer systems and basic electronic components and function Prismview is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: Prismview, Logan , Technical Support Customer Service Rep., Sales , Logan, Utah

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